The Impact of Big Data in the Hotel Industry

In the hotel industry, there's no shortage of information that can be leveraged to better reach and serve guests. Customer data within loyalty programs, price comparisons, location...

Ready to Shine: Best Western Prepares to Welcome its First Glo Hotel in Canada

Best Western Hotels & Resorts’ boutique-inspired brands, Vib and Glo, have begun coming to market following their respective launches in 2014 and 2015. “It’s been a long...

Hotelier: Bertrand Mangeot, Kimpton Saint George, Toronto

Toronto’s Kimpton Saint George has the distinction of being the first Kimpton property in Canada. For Bertrand Mangeot, GM of the boutique hotel, that distinction fuels him...

How Smart Devices are Shaping the Guest Experience

Amazon recently announced the release of Alexa for Hospitality, a new software kit that would allow hotels to link the voice assistant to their property-management systems. Some...

A Look at Trends in Hotel Banquet and Catering Menus

Younger guests, ethnic travellers and environmentally conscious corporations are inspiring a shake-up in traditional banquet and catering menus. Lifestyle changes are driving healthier options, such as vegetarian,...

Hotels’ Sales-And-Marketing Efforts Continue to be a Moving Target

A hotel’s director of Sales and Marketing traditionally toted around a treasured list of accounts — a Holy Grail of names to be cultivated and vigorously maintained...

How Canada’s Luxury Niche is Thriving on Personal Connections

Charles Khabouth spends 75 to 100 hotel nights a year all over the world “and I see different definitions of luxury. We can all talk about the...

Designer Experience: How Designers are Creating Unique Experiences

As the hotel industry continues to reshape itself to better align with the habits and expectations of digital-native consumers, hotel design continues to evolve — becoming an...

The 2018 Design Awards — Winner Profiles

50-200 Rooms Restaurant/Bar Design STUDIO MUNGE - AKIRA BACK AT BISHA HOTEL, TORONTO By Danielle Schalk Design Highlights: Diners enter the second-floor restaurant via an immersive sculptural staircase with custom...

Defining Modern Luxury Hotels

A trend in hospitality I’m not very fond of is the overuse of the word ‘luxury’. The abuse of this word only means that customers will inevitably...