From the Editor: The Real Deal

It’s time to turn the page on a new year. As technology continues to impact our personal and professional lives, time seems to march faster. And, here...

Hotelier: James Tingley, Delta Prince Edward by Marriott, Charlottetown, P.E.I.

James Tingley is a big believer in letting creativity fuel success. The 59-year-old general manager of the Delta Prince Edward by Marriott, in Charlottetown, P.E.I. doesn’t like to micro-manage his complement of...

Top Trends in Spa-and-Wellness Services

These days, most people don’t want to be separated from their mobile devices for even a moment. A rare exception is when they’re relaxing at the spa....

How to Design Bathrooms That Wow

Hotels have become leaders in the bathroom-design market. Many home owners take inspiration for their own home bathroom decor from photos they’ve seen of hotel bathroom trends....

How Hotel-Loyalty Programs are Evolving to Meet the Needs of Experience-Seeking Guests

They started more than 30 years ago by enabling customers to redeem points for free flights, but today’s hotel-loyalty programs are increasingly relying on distinctive experiences in...

Supplier of the Year: Foodbuy Canada

Foodbuy Canada, the procurement department for Compass Group Canada, may be the most recent recipient of the Hotelier Supplier of the Year Award, but the company has...

Hotelier of the Year: Christophe Le Chatton

Christophe Le Chatton believes in taking the things you are passionate about to the highest level possible, which is precisely how the GM of Toronto’s The Omni...

Regional Company of the Year: Drake Hotel Properties

A mix of bold thinking, a mission to be a community hub and a reputation as one of Canada’s coolest hospitality brands has contributed to another strong...

Company of the Year: Sandman Hotel Group

Every night, as children snuggle into their beds, parents around the world tell the tale of The Sandman, as they have for generations. (The origins of the...

Avvio Announces World’s First AI-powered Booking Engine

NEW YORK — Hotel-technology provider Avvio has launched Allora — the world’s first booking engine powered by artificial intelligence (AI). Allora uses AI to learn from every online...