Hotelier: Paul de La Durantaye, Hotel Le Germain Maple Leaf Square, Toronto

Paul de La Durantaye is a big believer in authenticity. Fortunately, it’s a quality that’s been able to flourish for the past decade while working...

Blockchain May Not be Living Up to the Initial Hype

At the beginning of this year, the market-research company Forrester made the following prediction about blockchain: “The visionaries will forge ahead; those hoping for immediate...

Bathroom Design has Become Paramount to Overall Guest Experience

With increasingly savvy travellers comes heightened expectations. Guests today not only crave an experience that wows them, but expect it, and these expectations are being...

Housekeeping and Laundry are Still the Heartbeat of the Hotel

“I am finishing my 45th year in the business and the group of people I have the most respect for is housekeepers,” declares Philippe...

Boutique Hotels Continue to Entice Travellers

Part of the appeal of boutique hotels is that they provide guests with an experience far-removed from that of cookie cutter. Though diverse in style...

Hotels are Getting in Bed with OTAs

A website used to be the perfect welcome mat for a hotel. Travellers could check out the accommodations, amenities and activities and then book directly....

Keeping Pace: Suppliers and Hotel Operators Weigh-in on Challenges Within the Hotel Supply Chain

Amy Bostock: What are the biggest challenges your business is facing? Herman Schumacher: As a procurement-service provider, we have a unique perspective...

Hôtel Monville: Montreal’s Newest Four-Star Property Offers a Bold New Template for Luxury Hotels

Hôtel Monville, one of the newest four-star properties in the heart of Montreal, is the quintessential picture of urban chic. From the spacious and work-friendly...

A Trip Through Time: Looking Back at 30 Years of Hotelier Magazine

During three decades of covering the Canadian hospitality industry, Hotelier has documented — and been shaped by — major shifts within the national (and global)...

How to Ensure Comfort in Guestroom Washrooms

So much talk nowadays surrounds the concept of improving the guest experience. While this umbrella term applies to everything from the moment a customer discovers...