Hotelier: Fernando Fernandes, Hôtel Birks, Montreal

For almost 140 years, the Birks name has been synonymous in Canada with upscale jewelry. Now, with the recent opening of the Hôtel Birks in Montreal, the...

Roundtable: The Data Dilemma

Amy Bostock: How are hotels using data to better serve guests? Jessica Conant: The thousands of satisfaction surveys our customers respond to each year provide an important source...

Designing Public Spaces with Rich Narratives

Lobbies and other hotel public spaces have become more than their generic counterparts of decades past, often with spaces deliberately designed for guests to be able to...

High Times: Impact of Cannabis Legalization Remains Hazy

On October 17, 2018, the day Canada’s legalization of recreational marijuana came into effect, many hotels were still hazy about any policy regarding cannabis-consuming guests. The Cannabis...

Broad Appeal: Extended-Stay Hotels Check All the Right Boxes

Extended-stay properties continue to be in high demand across Canada, with New Hampshire-based Lodging Econometrics reporting the segment saw a 25-per-cent increase in projects in 2018. Typically...

For Lease: the Challenges and Benefits of Third-Party Restaurants

Running a successful hotel business is a complex endeavour, which can be further complicated by the necessity of operating a food-and-beverage outlet that appeals to both guests...

Establishing Inspiring Branding

Branding a hospitality product used to involve slapping a recognizable shingle on the side of a building and opening the cash drawer in anticipation of the hordes...

Unbound Luxury: Okanagan’s Spirit Ridge Resort

There was a time when a large part of what is now south-central British Columbia was the territory of the Okanagan First Nation, but after the arrival...

When it Comes to Brands, Less is More

Every quarter, it would seem as though the major chains (although the minors aren’t excluded from this fallacy) launch another few brands within their respective families, all...

From the Editor: Driving Growth

As we dive into a new year, hoteliers across industry segments and across the country will be asking themselves what 2019 is going to look like. Will...