Hotelier: Hani Roustom, The Hazelton Hotel

Hani Rouston has a natural affinity for the hotel business. The 43-year-old general manager of Toronto’s luxe Hazelton Hotel says hospitality has always been a way of...

Why the Hotel Industry is Embracing Virtual Reality

At the 2017 Consumer Electronics Show (CES) — held in Las Vegas in January — virtual-reality (VR) technology was ubiquitous, with hundreds of booths demonstrating a slew...

Hotel Lobby Design is Key to Making a Good Impression

In the last decade, the hotel lobby has transformed to become a centrepiece of the guest experience. “It was space that was underutilized in the past,” notes...

Operators Turn to Social Media to Tell Their Brand Stories

The days of maintaining a company Facebook page have given way to innovative new platforms and tools aimed at telling a brand’s story and engaging with guests....

Hotels in the Age of Disruption

The tides are changing in the hotel landscape as operators face new competitive forces shaping the way business is conducted. In recent years, consolidation has altered the playing...

Canada’s Prairie Properties Helped Put Canada on the International Map

Fields of wheat, snow-capped mountain ranges, and cattle ranches — a few of the classically Canadian snapshots of the Prairies one might experience while travelling cross-country. But...

Two-Way Street: Suppliers and Hoteliers Both Have to Pull Their Weight When it Comes...

In today’s competitive hotel landscape, the relationship between operator and supplier has become more important than ever. And, while the two sides may have different approaches to...

How Joie de Vivre Hotels is Redefining Cool

The popular notion that the boom in boutique-hotel brands is due primarily to the purchasing preferences of free-spirited travellers known as “millennials” overlooks the obvious — the...

From the Editor: The Trump Effect

Two months after Donald Trumpbecame the 45th president of the U.S.A., it’s becoming clear the election south of the border not only impacts America, but the world. Already, Trump’s administration has...

Tingue Names New President

PEACHTREE CITY, Ga. — Ty Acton is the new president of Tingue. Formerly the VP of Sales, Acton is now responsible for implementing the company's overall strategic...