Four women have left their mark on the hotel-design space

By Amy Bostock ADÈLE RANKIN Principal & Global Design Lead, CHIL Interior Design/managing principal, B+H Architects Vancouver Studio Q: What is it about your approach to hotel design that makes...
Photo of Hotelier: Ria Letcher of North Nahanni Naturalist Lodge

Hotelier: Ria Letcher, North Nahanni Naturalist Lodge, NWT

By Rosanna Caira Ria Letcher literally grew up in the hotel business. As a seven-year old child in Hay River, NWT, she helped fold towels and sheets, vacuum...
Le Germain Charlevoix Hotel Spa and Garden

Germain Hotels refines its sustainability initiatives with a new strategic plan

By Nicole Di Tomasso Well before sustainability became a widespread concern, Germain Hotels had already started implementing green practices, such as local sourcing (1988), geo-thermal energy and low-flow...
Robot behind front desk at hotel

Robots are the future of hospitality in Canada

By Robin Roberts A growing number of hoteliers around the world are embracing robotics and Artificial Intelligence (AI). Canada, however, is still in the early stages of adoption....
Photo of Rosanna Caira

From the Editor: A World in Flux

By Rosanna Caira Given that the world continues to spin out of control amidst rising geopolitical tension, disruptive technology and fear of economic recession, it’s interesting to note...
Breakfast hotel kitchen cooking meal

Breakfast programs can be a profit centre for hotels

By Nicole Di Tomasso A hotel’s breakfast program, once considered a mere convenience, is now recognized as strategic profit centre that significantly influences guest experience, revenue generation and...
Different people from multiple generations sitting in a row

Leaders need to learn how to manage a multi-generational team

By Cayley Dow Our March article, “The Future of Work”, created a stir with readers as Generation Alpha hitting the workforce was mentioned. How do we manage the...
Photo of Ottawa-based hotel-ownership group Stolat

Hyatt Place Ottawa West was built from the ground up with sustainability in mind

By Amy Bostock The Hyatt Place Ottawa West, owned by Ottawa-based hotel-ownership group Stolat, was built from the ground up with sustainability in mind. The local ownership of...
Robot Kitchen food equipment

New kitchen equipment generates solutions to challenges

By Sarah B. Hood In hotel kitchens, as in foodservice outlets of all kinds, the landscape has changed. The challenges that were in play 10 or 15 years...
Variety of grains, vegetables, fruits, eggs, herbs, and spices on table

Hotels can leverage the ancestral diet to upgrade hotel breakfast offerings

By Adam and Larry Mogelonsky One of the latest dietary trends that has emerged attempts to answer the question, “Before the agricultural revolution, what would our ancestors have...