The Ascend Hotel Collection is Climbing to New Heights in Canada

One could argue the hotel industry’s first “soft brand,” the Ascend Hotel Collection, was born from a company that started with a similar model. ...

The Importance of Building the Perfect Wine List

Wine sales aren’t just a matter of sourcing, stocking and listing. As competition becomes exceedingly stiff, hotel restaurants must be cognizant of the need for...

From the Editor: Driving Change

As we stand on the cusp of a new year and a new decade, the hotel industry is set for what promises to be a...

The Select-Service Model Remains a Top Choice

You get what you pay for and, in the select-service segment, that’s a good thing — for guests, developers and operators. It remains the fastest-growing...

Hotelier: Piero Magrino, Palazzo Naiadi, Rome

Piero Magrino’s dream to work in the hotel industry took hold as a child. “I had the privilege to live and learn the hospitality business...

Keyless Entry is Becoming the New Normal

A guest walks into a hotel. She bypasses the packed lobby, forgoes the line at the front counter and steps into the elevator. At her...

The Hotel Welcome Experience is Undergoing a Renaissance

Technology has continuously transformed how travellers and hoteliers alike view the welcome experience at hotels, yet through all the ebb and flow of the industry,...

Events and Banquets are Catering to Discerning Clients

Conferences and events are mainstays for most hotel operations. From large-scale corporate extravaganzas, to intimate weddings and company retreats, events account for a significant portion...

Supplier of the Year: Renard International

Steve Renard remembers a time when international recruitment meant a lot of legwork, snail mail, rotary-dial phones and the headaches of telex machines. Needless to...

Hotelier of the Year: Edwin Frizzell

Growing up on Prince Edward Island, Edwin Frizzell developed an affinity for hospitality at an early age. “When you’re born in a place like P.E.I.,...