Control and Customization for In-room Entertainment is Top-of-Mind for Travellers

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Whether at home or on the road, it’s become increasingly clear that streaming is the king of content. Many guests now hold multiple streaming subscriptions and expect...

KML Top 30-Under-30 Awards Shines the Spotlight on Hotel Leaders of the Future

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Nils SchabertRegional Mixologist, Fairmont Hotel & Resorts in Canada’s Western Mountain Region Lake Louise, Alta. Nils Schabert has refined his skills at some of the finest establishments the...

Narrowing the Focus is Key to a Successful F&B Program

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AS we emerge from a tumultuous year of lockdowns and traveller uncertainty, hotels have, in many ways, been given carte blanche to re-launch their rooms, restaurants, spas...

From The Editor: The Rhythm of Turmoil

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For many of us, September will forever be associated with students returning to school — even during a pandemic when learning has now moved to a hybrid...

Hotelier Profile: Ian Jones Aims To Put a Smile on the Face of Every...

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Travel and hospitality are in Ian Jones’ blood. The son of a university professor, every seven years, as part of his father’s sabbatical, he and his family...

Food and Beverage Services are being re-imagined by Hoteliers

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Hotel food-and-beverage (F&B) services are a vital part of a business’ success and contributes significantly to the profits in the hospitality industry. However, COVID-19 and its ripple...

Cloud-Based Integration is Becoming a Catalyst for Post-Pandemic Recovery

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Software integration has been a long-standing item on any hotel operation’s to-do list. As with all things related to the pandemic, however, the focus is changing. Not...

Third Party Intermediaries Likely to Play Role in Hotel Industry Recovery

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As the world prepares for the resurgence of travel, third-party intermediaries and online travel agencies (OTAs) will undoubtedly have their role to play in the emerging environment....

Hybrid Events Emerged As a Key Role to Re-Opening the Meetings and Conventions Sector

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Last spring, when the pandemic arrived in North America, many industries were caught off guard. Although some were able to pivot to stay afloat, others were forced...

Canadian Hotel Landscape Has Been Drastically Impacted By Pandemic

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More than 16 months after COVID-19 first brought the Canadian travel-and-tourism industry to its knees, hotels continue to take a hit. And while some have fared better...