Keyless Entry is Becoming the New Normal

A guest walks into a hotel. She bypasses the packed lobby, forgoes the line at the front counter and steps into the elevator. At her...

Smart-Room and AI Technology are Gaining Popularity

Staying current with the ever-evolving technology landscape is a challenging task. In the hotel world, smart-room and Artificial-Intelligence (AI) offerings are making huge leaps as...

Shaping the Guest Experience with CRM

Customer Relationship Management (CRM) often brings to mind processes and software. And though that’s a large part of it, today CRM is focused on how...

Technology Roundtable: Experts Offer Insight into how Technology Helps Boost Guest Satisfaction

What are the most common challenges hoteliers are solving with technology? David Caffo: At Four Seasons Hotels and Resorts, everything we do...

Blockchain May Not be Living Up to the Initial Hype

At the beginning of this year, the market-research company Forrester made the following prediction about blockchain: “The visionaries will forge ahead; those hoping for immediate...

Roundtable: The Data Dilemma

Amy Bostock: How are hotels using data to better serve guests? Jessica Conant: The thousands of satisfaction surveys our customers respond to each year provide an important source...

A Look at How Hotels Are Embracing Immersive Technologies

Virtual reality (VR), augmented reality (AR) and immersive technologies offer guests, hoteliers and hotel staff an opportunity to expand their engagement with a property, its services and...

The Impact of Big Data in the Hotel Industry

In the hotel industry, there's no shortage of information that can be leveraged to better reach and serve guests. Customer data within loyalty programs, price comparisons, location...

How Smart Devices are Shaping the Guest Experience

Amazon recently announced the release of Alexa for Hospitality, a new software kit that would allow hotels to link the voice assistant to their property-management systems. Some...

Energy Efficiency Lights the Way to Savings and Customer Satisfaction

Being energy efficient can pay dividends, improve the guest experience and create goodwill through environmental and social responsibility. But, improving energy efficiency requires planning and thought when...