Technology’s Role in Upping the Cleaning Game

Hotels have always been held to high standards of cleanliness, but the pandemic has turned an even brighter spotlight on this critical element of the guest experience....

Mobile Check-In is Gaining Traction and Streamlining Stays

The past year has shifted operators’ focus to providing streamlined, low-contact hotel experiences for guests in a big way. While the industry was already headed towards technology...

Digital Keys are Destined to Become an Industry Standard

There was a time when dispensing mobile keys was a competitive differentiator. In some cases, they served as a membership perk for frequent travellers to avoid lineups...

Weighing Options For HVAC Solutions

While you won’t often find HVAC at the top of guest requests, heating, ventilation and air conditioning impacts not only the guest experience but operations and the...

Locking It Down: Tips For Preventing Data Breaches

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Data breaches were around long before the Internet and businesses’ heavy reliance on digital data, but now more than ever, companies are at risk of having valuable...

Keyless Entry is Becoming the New Normal

A guest walks into a hotel. She bypasses the packed lobby, forgoes the line at the front counter and steps into the elevator. At her room, she...

Smart-Room and AI Technology are Gaining Popularity

Staying current with the ever-evolving technology landscape is a challenging task. In the hotel world, smart-room and Artificial-Intelligence (AI) offerings are making huge leaps as companies test...

Shaping the Guest Experience with CRM

Customer Relationship Management (CRM) often brings to mind processes and software. And though that’s a large part of it, today CRM is focused on how your suite...

Technology Roundtable: Experts Offer Insight into how Technology Helps Boost Guest Satisfaction

What are the most common challenges hoteliers are solving with technology? David Caffo: At Four Seasons Hotels and Resorts, everything we do is about delivering on customer experience....

Blockchain May Not be Living Up to the Initial Hype

At the beginning of this year, the market-research company Forrester made the following prediction about blockchain: “The visionaries will forge ahead; those hoping for immediate industry and...