From the Editor: Standing Guard

While most hoteliers spend the majority of their work days focused on how to improve the guest experience while driving business to their hotels, one...

From the Editor: Driving Change

As we stand on the cusp of a new year and a new decade, the hotel industry is set for what promises to be a...

From the Editor: Star Power

In the hotel industry, the essence of success is distilled from a confluence of factors: a great hotel concept featuring well-appointed rooms and location, location,...

From The Editor: Canadian Pipeline Development is Breaking Records

For hotel developers, success is measured by how many new hotels are being developed and built. Given the theme of this month’s issue, it’s an...

From the Editor: Reaping the Rewards

With travel and tourism continuing to grow at a solid clip, the future looks bright for the hotel industry. But while numbers are strong, the...

From the Editor: Closing the Gap

At a time when competition continues to intensify, loyalty programs are becoming increasingly important. But according to Bond Brand Loyalty’s study called The Loyalty Report...

From the Editor: Tourism Tumult

As the industry primes itself for the summer ahead, hoteliers are looking forward to a busy season. The importance of tourism is not lost on...

From the Editor: Driving Guest Satisfaction

What draws guests to your hotel? Is it the power of the brand, pricing, loyalty programs or simply great customer service?

From the Editor: A Matter of Trust

As technology becomes entrenched in our lives, businesses are being forced to leverage its power to become more profitable and efficient. According to the third...

From the Editor: Driving Growth

As we dive into a new year, hoteliers across industry segments and across the country will be asking themselves what 2019 is going to look like. Will...