From the Editor: Reaping the Rewards

With travel and tourism continuing to grow at a solid clip, the future looks bright for the hotel industry. But while numbers are strong, the...

From the Editor: Closing the Gap

At a time when competition continues to intensify, loyalty programs are becoming increasingly important. But according to Bond Brand Loyalty’s study called The Loyalty Report...

From the Editor: Tourism Tumult

As the industry primes itself for the summer ahead, hoteliers are looking forward to a busy season. The importance of tourism is not lost on...

From the Editor: Driving Guest Satisfaction

What draws guests to your hotel? Is it the power of the brand, pricing, loyalty programs or simply great customer service?

From the Editor: A Matter of Trust

As technology becomes entrenched in our lives, businesses are being forced to leverage its power to become more profitable and efficient. According to the third...

From the Editor: Driving Growth

As we dive into a new year, hoteliers across industry segments and across the country will be asking themselves what 2019 is going to look like. Will...

From the Editor: The Winner’s Circle

Why is it that the arrival of December always seems to catch many of us off guard? And why does the time between Labour Day and the...

From the Editor: Taking the Pulse

Almost two decades after the first WOW poster debuted, amidst a flurry of activity driven by REITs, the hotel landscape continues to evolve on a daily basis,...

Editor’s Page: Dollar Dynamics

Canada’s low dollar typically bodes well for our economy. But as challenges continue to mount and trade wars escalate, it’s clear myriad factors come into play in...

From the Editor: Market Shift

The hotel industry continues to ride a wave of success. With the exception of some turbulence in western Canada over the last two years, the country has...