From the Editor: United We Stand

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What a difference a day makes. And, with each passing day, the war against COVID-19 inten- sifies. The number of casualties increases, the fear intensifies...

From the Editor: Standing Guard

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While most hoteliers spend the majority of their work days focused on how to improve the guest experience while driving business to their hotels, one...

From the Editor: Driving Change

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As we stand on the cusp of a new year and a new decade, the hotel industry is set for what promises to be a...

From the Editor: Star Power

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In the hotel industry, the essence of success is distilled from a confluence of factors: a great hotel concept featuring well-appointed rooms and location, location,...

From The Editor: Canadian Pipeline Development is Breaking Records

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For hotel developers, success is measured by how many new hotels are being developed and built. Given the theme of this month’s issue, it’s an...

From the Editor: Reaping the Rewards

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With travel and tourism continuing to grow at a solid clip, the future looks bright for the hotel industry. But while numbers are strong, the...

From the Editor: Closing the Gap

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At a time when competition continues to intensify, loyalty programs are becoming increasingly important. But according to Bond Brand Loyalty’s study called The Loyalty Report...

From the Editor: Tourism Tumult

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As the industry primes itself for the summer ahead, hoteliers are looking forward to a busy season. The importance of tourism is not lost on...

From the Editor: Driving Guest Satisfaction

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What draws guests to your hotel? Is it the power of the brand, pricing, loyalty programs or simply great customer service?

From the Editor: A Matter of Trust

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As technology becomes entrenched in our lives, businesses are being forced to leverage its power to become more profitable and efficient. According to the third...