Addressing staffing shortages requires creative thinking by hotel operators

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When you run a small hotel in the middle of a forest, with satellite Wi-Fi, no cell service, no bus service, and 15 minutes away from the...

Hotels are mixing it up to aid post-pandemic recovery

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As hoteliers survey the damage wrought by COVID-19, they see hope on the horizon. Yes, emerging variants continue to threaten a full recovery, but borders have re-opened,...

Hoteliers Are Re-Imagining Loyalty Programs for a Post-COVID-19 Future

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Despite ongoing COVID-19 challenges, it’s time for hoteliers to concentrate on customer engagement and loyalty strategies to aid recovery. As more people begin travelling again, they’ll have...

The Impacts of COVID-19 are Being Felt Around the World

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COVID-19 has spread throughout the world, sparing no country. But while all nations are in the same boat, some have better oars to help navigate the crisis....

Hybrid Events Emerged As a Key Role to Re-Opening the Meetings and Conventions Sector

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Last spring, when the pandemic arrived in North America, many industries were caught off guard. Although some were able to pivot to stay afloat, others were forced...

Hotels have a role to play in the remote-work future

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The use of co-working spaces has been on the rise in recent years, as ways of working have begun shifting to incorporate greater flexibility and a focus...

The Pandemic has Given New Shape to Hotel Labour Challenges

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There is no question the pandemic has impacted Canada’s hospitality workforce immensely.“The pandemic has had an overwhelming effect on the teams at our hotels,” says John Wilson,...

As Hotels Begin to Re-Open, Onsite Wellness is Evolving to Welcome Back Guests

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As hotels and their facilities re-open, ensuring the health and safety of guests and staff has become an even bigger priority. In order to achieve this, as...

Business Events Continue to Impact Local Economies

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Meetings and conventions remain a pivotal part of the Canadian hotel industry and, with business tourism on the rise in Canada, the trend shows no signs of...

Audiovisual Offers Can Make or Break an Event

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Guests travelling for business meetings, conferences and events is not a phenomenon, but now, more than ever, audio-visual offerings are vital. Access to — and supply of...