The Pandemic has Given New Shape to Hotel Labour Challenges
There is no question the pandemic has impacted Canada’s hospitality workforce immensely.“The pandemic has had an overwhelming effect on the teams at our hotels,” says John Wilson,...
As Hotels Begin to Re-Open, Onsite Wellness is Evolving to Welcome Back Guests
As hotels and their facilities re-open, ensuring the health and safety of guests and staff has become an even bigger priority. In order to achieve this, as...
Business Events Continue to Impact Local Economies
Meetings and conventions remain a pivotal part of the Canadian hotel industry and, with business tourism on the rise in Canada, the trend shows no signs of...
Audiovisual Offers Can Make or Break an Event
Guests travelling for business meetings, conferences and events is not a phenomenon, but now, more than ever, audio-visual offerings are vital. Access to — and supply of...
Hotels are Taking Steps to Embrace LGBTQ2 Guests
In today’s tourism market, destinations are increasingly competing on a global scale, leading industry players to seek new means of increasing their competitive advantage. Within this deluge,...
The Loyalty Equation: Today’s Programs Need to Balance Loyalty and Profit Generation
Loyalty programs — once the province of the freshly deregulated airline industry alone — are as much a staple of today’s hotel industry as the toilet-paper point...
Events and Banquets are Catering to Discerning Clients
Conferences and events are mainstays for most hotel operations. From large-scale corporate extravaganzas, to intimate weddings and company retreats, events account for a significant portion of hotel...
The Flux Factor
Technology and globalization have placed the world in a state of constant flux — a reality the hotel industry is not immune to. From social-media and alternative-accommodation...
Hotels are Differentiating Through In-Room Wellness Offerings
In-room wellness offerings are a booming opportunity for hoteliers. The rapidly emerging wellness sector grew 6.5 per cent annually from 2015 to 2017 globally — more than...
Pushing the Envelope in Pursuit of Sustainability
When guests enter the lobby of the Hotel X in Toronto, the green message is loud and clear. Behind the front desk is a show-stopping 25-by-25-foot living...
