Pushing the Envelope in Pursuit of Sustainability
When guests enter the lobby of the Hotel X in Toronto, the green message is loud and clear. Behind the front desk is a show-stopping...
Hotels are Getting in Bed with OTAs
A website used to be the perfect welcome mat for a hotel. Travellers could check out the accommodations, amenities and activities and then book directly....
Establishing Inspiring Branding
Branding a hospitality product used to involve slapping a recognizable shingle on the side of a building and opening the cash drawer in anticipation of the hordes...
The Millennial Effect: Why Hotels Need to Focus Marketing Efforts on This Growing Demographic
When the U.S. was treated to a solar eclipse in August 2017, everybody was talking about it. The social-media channels sizzled with anticipation; conversations everywhere rumbled about...
How Designers are Creating Unique Hotel Experiences
As the hotel industry continues to reshape itself to better align with the habits and expectations of digital-native consumers, hotel design continues to evolve — becoming an...
Modular Construction is Gaining Favour within Canada
With an assembly system vaguely resembling a game of Tetris, modular construction is anything but a puzzle to purveyors of the style. It’s a solution both builders...
Navigating Labour Market Turbulence
In an era of continuing labour challenges, key issues — such as attracting and retaining employees — must be skillfully navigated if the industry hopes to grow...
Fresh Crop: Introducing The Latest Wave of Innovative Hotel Concepts
Change and innovation are, perhaps, the only constant we can rely upon, which has resulted in a seemingly endless search for the “next big thing.” However, as...
The New Wave of Disruptors Shaping the Hotel Industry
Canada’s hotel industry is as robust as ever, with growth in everything from property development to ADR and RevPAR. Behind the scenes, however, new technologies and emerging...
How Hotel-Loyalty Programs are Evolving to Meet the Needs of Experience-Seeking Guests
They started more than 30 years ago by enabling customers to redeem points for free flights, but today’s hotel-loyalty programs are increasingly relying on distinctive experiences in...
