Boutique hotels exude a distinctive personality and character
By Robin Roberts
Boutique Hotels have long attracted travellers who prefer a small, charming, unique property with an emphasis on personal, intimate service. According to Future Market Insights...
Companies return to group meetings and events at hotels
By Robin Roberts
After several years of virtual collaborations, in-person meetings and events are back. Companies are re-discovering the value of face-to-face confabs and hotels are clamouring to...
Hotels are placing concerted focus on pursuing ESG targets
By Danielle Schalk
The events of recent years have broadened the public understanding and expectations around environmental sustainability, social issues and corporate governance. As Hilton’s report, The 2022...
The hotel industry is thinking outside the box to recruit and retain talent
By Nicole Di Tomasso
A shrinking and more demanding labour pool continues to be a top concern on the minds of hoteliers and other industry stakeholders. Faced with...
Hotel loyalty programs transform into sophisticated platforms
By Nicole Di Tomasso
Since their debut in 1983 by Holiday Inn and Marriott, hotel loyalty programs have evolved from simple point-based systems to sophisticated platforms. The initial...
ITAC leads the sustainable restoration of Indigenous tourism
By Nicole Di Tomasso
With a growing interest in experiential and sustainable travel, Canada is seeing a revitalization of Indigenous tourism, offering both domestic and international travellers an...
AI has moved into utility mode for hotels
By Diego Gomila
Artificial Intelligence (AI) has been steadily weaving its way through digital marketing for some time now, from analytics and measurement to chatbots. But while there’s...
Hotels adapt to the rise of digital nomads
By Fred Bean
The world of work has evolved dramatically in recent years, with the rise of digital nomads who have the freedom to work remotely while travelling...
Travellers seek more flexible options for facilitating business meetings
After more than two years of isolation and endless screen time, hotel operators are finding that, it’s no longer business as usual when it comes to meeting...
The travel-and-hospitality industry takes a holistic approach to operations and guest experience
As consumer values and expectations — as well as ways of being and doing business — continue to evolve, the travel-and-hospitality industry is taking an increasingly conscious,...
