The Impacts of COVID-19 are Being Felt Around the World

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COVID-19 has spread throughout the world, sparing no country. But while all nations are in the same boat, some have better oars to help navigate the crisis....

Hybrid Events Emerged As a Key Role to Re-Opening the Meetings and Conventions Sector

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Last spring, when the pandemic arrived in North America, many industries were caught off guard. Although some were able to pivot to stay afloat, others were forced...

Hotels have a role to play in the remote-work future

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The use of co-working spaces has been on the rise in recent years, as ways of working have begun shifting to incorporate greater flexibility and a focus...

The Pandemic has Given New Shape to Hotel Labour Challenges

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There is no question the pandemic has impacted Canada’s hospitality workforce immensely.“The pandemic has had an overwhelming effect on the teams at our hotels,” says John Wilson,...

As Hotels Begin to Re-Open, Onsite Wellness is Evolving to Welcome Back Guests

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As hotels and their facilities re-open, ensuring the health and safety of guests and staff has become an even bigger priority. In order to achieve this, as...

Business Events Continue to Impact Local Economies

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Meetings and conventions remain a pivotal part of the Canadian hotel industry and, with business tourism on the rise in Canada, the trend shows no signs of...

Audiovisual Offers Can Make or Break an Event

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Guests travelling for business meetings, conferences and events is not a phenomenon, but now, more than ever, audio-visual offerings are vital. Access to — and supply of...

Hotels are Taking Steps to Embrace LGBTQ2 Guests

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In today’s tourism market, destinations are increasingly competing on a global scale, leading industry players to seek new means of increasing their competitive advantage. Within this deluge,...

The Loyalty Equation: Today’s Programs Need to Balance Loyalty and Profit Generation

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Loyalty programs — once the province of the freshly deregulated airline industry alone — are as much a staple of today’s hotel industry as the toilet-paper point...

Events and Banquets are Catering to Discerning Clients

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Conferences and events are mainstays for most hotel operations. From large-scale corporate extravaganzas, to intimate weddings and company retreats, events account for a significant portion of hotel...