As Hotels Begin to Re-Open, Onsite Wellness is Evolving to Welcome Back Guests

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As hotels and their facilities re-open, ensuring the health and safety of guests and staff has become an even bigger priority. In order to achieve...

Business Events Continue to Impact Local Economies

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Meetings and conventions remain a pivotal part of the Canadian hotel industry and, with business tourism on the rise in Canada, the trend shows no...

Audiovisual Offers Can Make or Break an Event

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Guests travelling for business meetings, conferences and events is not a phenomenon, but now, more than ever, audio-visual offerings are vital. Access to — and...

Hotels are Taking Steps to Embrace LGBTQ2 Guests

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In today’s tourism market, destinations are increasingly competing on a global scale, leading industry players to seek new means of increasing their competitive advantage. Within...

The Loyalty Equation: Today’s Programs Need to Balance Loyalty and Profit Generation

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Loyalty programs — once the province of the freshly deregulated airline industry alone — are as much a staple of today’s hotel industry as the...

Events and Banquets are Catering to Discerning Clients

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Conferences and events are mainstays for most hotel operations. From large-scale corporate extravaganzas, to intimate weddings and company retreats, events account for a significant portion...

The Flux Factor

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Technology and globalization have placed the world in a state of constant flux — a reality the hotel industry is not immune to. From social-media...

Hotels are Differentiating Through In-Room Wellness Offerings

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In-room wellness offerings are a booming opportunity for hoteliers. The rapidly emerging wellness sector grew 6.5 per cent annually from 2015 to 2017 globally —...

Pushing the Envelope in Pursuit of Sustainability

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When guests enter the lobby of the Hotel X in Toronto, the green message is loud and clear. Behind the front desk is a show-stopping...

Hotels are Getting in Bed with OTAs

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A website used to be the perfect welcome mat for a hotel. Travellers could check out the accommodations, amenities and activities and then book directly....