The travel-and-hospitality industry takes a holistic approach to operations and guest experience
As consumer values and expectations — as well as ways of being and doing business — continue to evolve, the travel-and-hospitality industry is taking an increasingly conscious,...
Hotels position themselves to reap blended-travel benefits
It’s no secret that the bleisure traveller has re-emerged. The human desire for exploration, combined with a work-from-anywhere revolution, has blurred the boundaries between work and play....
Hoteliers look at innovative ways to manage the labour shortage
The hotel sector is facing greater than ever skills shortages, for a multitude of reasons. Although COVID played a key role in depleting the workforce considerably, the...
Three talent trends companies should watch for in 2023
In the last few years, we have been inundated with events and trends that have profoundly changed us. The pandemic, hybrid and remote work, ‘great resignations’ and...
Those in the tourism and hospitality industries ensure travel is seamless
As pandemic restrictions ease, travellers are back onboard planes, trains and ships. But they’re not onboard with the headaches caused by crowds of “revenge travellers,” constantly changing...
The concept of re-generative tourism garners increasing attention
The COVID-19 pandemic has further emphasized negative environmental and social impacts of tourism, causing many advocacy groups, government officials and business owners to re-think Canada’s tourism model...
Governments restore order to short-term rentals
Around the time of the economic meltdown of 2008-2009, we began to hear about the “Sharing Economy.” Buoyed by the swift growth of social-media platforms, a wide...
The road to recovery begins to take shape
The international hotel landscape has seen dramatic changes in the past year. Overall, demand is exceeding expectations and revenues in many regions are approaching or meeting pre-pandemic...
Hotels are capitalizing on the digital nomadic trends
Within 10 days of the World Health Organization (WHO) declaring a global pandemic on March 11, 2020, 4.7 million Canadians had made the shift to working from...
Canada’s Indigenous-tourism industry faces an uphill battle to recovery
In 2019, Canadian tourism had its best year on record — so did Canada’s Indigenous-tourism sector, which, according to Tourism Industry Association of Canada (TIAC) data, was...
