Why the Hotel Industry is Embracing Virtual Reality

At the 2017 Consumer Electronics Show (CES) — held in Las Vegas in January — virtual-reality (VR) technology was ubiquitous, with hundreds of booths demonstrating a slew...

25 Hotel Trends of the Past 25 Years

Hotelier magazine reflects on the 25 hotel trends that have shaped the industry over the last 25 years. 1: Labour Challenges - During the lifespan...

Secrets to Keeping Hotel Housekeepers Happy And Efficient

For many hotel guests, the housekeeper is almost invisible. The attendant goes in, the attendant comes out, and, if the job is done right, the room is...

Female Powerhouses Discuss the Status of Women in Hospitality

Real change will come when powerful women are less of an exception,” wrote Sheryl Sandberg, COO of Facebook, in Lean In: Women, Work, and the Will to...

A Look at the Trends in Hotel CRM Systems

From the moment a guest makes their first booking, until long after they check out, nurturing the guest experience beyond their stay is paramount to a hotel’s...

Examining Trends in Hotel Laundry and Housekeeping

Behind the comforts, perks and amenities of any hotel lies a well-oiled machine that keeps sheets crisp and clean, bathrooms sparkling, rooms functional, staff safe and the...

How Much is My Hotel Worth?

Expert appraisers interpret the key factors driving valuation  It’s often said hotels are much more than bricks and mortar, and this is especially true when appraising a...

Trends in Hotel in-room Entertainment Systems

The term “in-room entertainment” doesn’t capture the essence of the space a hotel guest enjoys, nor is it even a true reflection of that guest’s needs. Entertainment...

Profiling Hotelier Edwin Frizzell of Fairmont Royal York

Edwin Frizzell has helmed many hotels throughout his extensive career, but these days he’s the new kid on the block at The Fairmont Royal York hotel, where...

Segment Report: Luxury, Full-Service, Boutique and Lifestyle Segments

The lines are becoming increasingly blurred between hotel categories, with a variety of brands/concepts crossing multiple segments. This phenomena is perhaps most prevalent among the higher-tier hotels,...