Why the Hotel Industry is Embracing Virtual Reality

At the 2017 Consumer Electronics Show (CES) — held in Las Vegas in January — virtual-reality (VR) technology was ubiquitous, with hundreds of booths demonstrating a slew...

25 Hotel Trends of the Past 25 Years

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Hotelier magazine reflects on the 25 hotel trends that have shaped the industry over the last 25 years. 1: Labour Challenges - During the lifespan...

Segment Report: Luxury, Full-Service, Boutique and Lifestyle Segments

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The lines are becoming increasingly blurred between hotel categories, with a variety of brands/concepts crossing multiple segments. This phenomena is perhaps most prevalent among the higher-tier hotels,...

Secrets to Keeping Hotel Housekeepers Happy And Efficient

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For many hotel guests, the housekeeper is almost invisible. The attendant goes in, the attendant comes out, and, if the job is done right, the room is...

How Much is My Hotel Worth?

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Expert appraisers interpret the key factors driving valuation  It’s often said hotels are much more than bricks and mortar, and this is especially true when appraising a...

Examining Trends in Hotel Laundry and Housekeeping

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Behind the comforts, perks and amenities of any hotel lies a well-oiled machine that keeps sheets crisp and clean, bathrooms sparkling, rooms functional, staff safe and the...

Hotel Lobby Design is Key to Making a Good Impression

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In the last decade, the hotel lobby has transformed to become a centrepiece of the guest experience. “It was space that was underutilized in the past,” notes...

The Art and Science of Hotel Valuation

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They call it “real estate,” but assigning a cash value to a business is — at least partly — an imaginary exercise that requires assigning a dollar...

Trends in Hotel in-room Entertainment Systems

The term “in-room entertainment” doesn’t capture the essence of the space a hotel guest enjoys, nor is it even a true reflection of that guest’s needs. Entertainment...

A Look at the Trends in Hotel CRM Systems

From the moment a guest makes their first booking, until long after they check out, nurturing the guest experience beyond their stay is paramount to a hotel’s...