A roundup of tech trends that are shaping the hospitality industry
The pandemic has completely transformed the hotel experience for guests, managers and employees alike. As the new normal unfolds, hotel companies are adjusting accordingly with new technology...
Operators are mining for data in the Metaverse
High hopes have been raised for the transformational value of the metaverse (a virtual-reality space in which users can interact with a computer-generated environment and other users)...
Loyalty programs are expanding outside the hotel into the outside world
Loyalty programs have been an integral marketing tool for hotel operators for decades. But a lot has changed from the days of collecting points for free rooms...
Hotels are capitalizing on the digital nomadic trends
Within 10 days of the World Health Organization (WHO) declaring a global pandemic on March 11, 2020, 4.7 million Canadians had made the shift to working from...
Canada’s Indigenous-tourism industry faces an uphill battle to recovery
In 2019, Canadian tourism had its best year on record — so did Canada’s Indigenous-tourism sector, which, according to Tourism Industry Association of Canada (TIAC) data, was...
Keith Henry shares his insights on how the industry can help promote Indigenous-owned hospitality...
Rosanna Caira: Tell us about the association and what your objectives are as its president and CEO.
Keith Henry: We’re a national non-profit, indigenous-led tourism-sector organization — the...
Hoteliers are aiming high to lower emissions in an effort to attract eco-conscious guests
It’s not like we haven’t been warned: reports of climate change and the portent of its devastating effects have emerged regularly for decades. The latest, released in...
Marsha Walden and her team at Destination Canada are laser focused on industry recovery
When Marsha Walden stepped into the role of president and CEO of Ottawa-based Destination Canada (DC) in August 2020, the pandemic was already dramatically altering the landscape...
The key to employee retention is capturing the loyalty of your team
Experts are now confirming a pandemic-induced decrease in loyalty to an organization. Many workers have experienced some form of loss, whether it be of loved ones, freedom,...
Firecircle aims to increase Indigenous hotelier education
Indigenous tourism is a burgeoning pillar within Canadian travel, growing at four times the pace of other tourism sectors and contributing more than $1.7 billion to the...
