Hotels are re-defining luxury by integrating eco-friendly design principles
By Nicole Di Tomasso
The hospitality industry, traditionally associated with high energy consumption, water usage and waste generation, is now embracing practices that reduce its environmental footprint. From...
Training programs that empower and inspire are key to a stable and effective workforce
By Danielle Schalk
Ensuring successful employee-employer relationships is essential to hospitality industry success. And, effective training forms the backbone of all of this.
“Having trained thousands of participants for...
The global hotel industry continues its post-pandemic growth trend
By Amy Bostock
At the beginning of the year, experts predicted that the global hotel industry was poised for a major rebound in 2024 and 2025, moving past the impacts of COVID-19 into...
Hotels are taking in-room entertainment to the next level
By Suzanne Chin-LoyHotel guestroom entertainment systems have experienced a remarkable evolution driven by rapid technological advancements and shifting consumer expectations. As travellers increasingly seek a home-away-from-home experience,...
Supply will play a pivotal role in Canada’s hotel industry performance
By Nicole Nguyen, SVP CBRE Hotels
In 2024, the Canadian hotel industry is entering a period of relative calm after the storm. We’re now well removed from the...
Agile principles transform the hospitality industry
By Cayley Dow
Recently, my work brought me on an adventure into the technology sector where I was introduced to ‘agile principles’ for the first time, and ever...
The role of a concierge remains irreplaceable
By Hrishikesh J C
Historically, concierges have stood as bastions of trust and expertise, positioned as crucial insiders to whom guests turn to for everything — from securing...
From the Editor: A Time-Honoured Tradition
By Rosanna Caira
It may be back to school for students, but it’s also back to business for hoteliers, as we move away from the slower pace of...
Hotelier: Rami Zok, Great Canadian Casino Resort Toronto
By Rosanna Caira
Rami Zok’s introduction to the hospitality business came at the young age of 12 when he worked in his father’s restaurant in his native Lebanon...
Today’s beverage programs demand more than the classic hits
In the hospitality industry, every drop counts. Beyond building a solid wine list and stocking the regular ingredients for classic cocktails, business owners are pulling in profits...
