Tips for Improving Hotel Wellness Offerings

Are you on the wellness bandwagon yet? This trend isn’t going anywhere, particularly with each new generation demanding healthier foods and more-restorative programs when selecting...

Hotelier: Alexi Hakim, InterContinental Toronto Centre

The seed of working in the hotel industry was planted in the mind of Alexi Hakim when he was just 12 years old. “I accompanied...

Shared Growth: Vacation Ownership is on the Rise

The term “timeshare” used to conjure images of over-eager salespeople pouncing on unsuspecting tourists at airports and street corners. These fast-talking, high-pressure, often unscrupulous peddlers...

Shaping the Guest Experience with CRM

Customer Relationship Management (CRM) often brings to mind processes and software. And though that’s a large part of it, today CRM is focused on how...

Hotels are Evolving their F&B Offerings

Food-and-beverage operations have long been a challenging line item in budgets. Margins are thin, staffing a challenge at the best of times and guests have...

Form Meets Function in Today’s Hotel Kitchens

In the time of the great French food writer Brillat-Savarin, when the modern concept of the restaurant was in its infancy, chefs were using wood-fired...

Hotels are Differentiating Through In-Room Wellness Offerings

In-room wellness offerings are a booming opportunity for hoteliers. The rapidly emerging wellness sector grew 6.5 per cent annually from 2015 to 2017 globally —...

Team Spirit: Celebrating GTHA Spirit Award Winners

LIFETIME ACHIEVEMENT AWARD DAN BELL, Commis chef, Westin Harbour Castle Since he first walked through its doors in 1977, Dan Bell...

Challenges & Opportunities: Fair Play

CHALLENGE The rise and rapid growth of the short-term-rental industry has been nothing short of disruptive for the hospitality and tourism industry....

Challenges & Opportunities: The Real Estate Game

CHALLENGE With hotel operating performance and investment metrics at an all-time high, domestic and foreign investors continue to show strong interest in...