How Loyalty Programs Can Keep Hotel Guests Engaged

Canadians are a loyal bunch. In fact, according to Aimia’s 2015 Loyalty Lens report, 89 per cent of us belong to some form of loyalty program, compared...

Hotelier: Randy Zupanski, Westin, St. Francis, San Francisco

Even as a child, Randy Zupanski knew he wanted to work in the hotel industry, but little did he know that one day he’d be running the...

In-house or Outsourced: How to Determine What’s Best for Your Operation

It could be the least sexy, but most necessary, job of any hotel operation. Every day, hundreds of pounds of linens and towels are stripped from beds,...

Regional Company of the Year: Pomeroy Inn and Suites

It’s been said that winning isn’t everything — but at Pomeroy Inn and Suites Inc., a healthy dose of competition is a big part of its corporate...

The Comfort Zone

Smart building technology is changing the guest experience. When guests arrive at a hotel in Canada — in steamy July or bone-freezing January —...

Profiling Hotelier Jeff Waters of the Omni King Edward Hotel

It’s been a year of change and challenge for Jeff Waters. Since joining the historic King Edward Hotel in June 2012, the 54-year-old hotelier has been involved...

Dissecting the Success of this Year’s Hotel Segment Leaders

As top performers in three different market segments illustrate, thriving in today’s economy means constant innovation and attention to service and value. This year...

Delta Meadowvale Appoints New Director of Sales & Marketing

TORONTO – Delta Meadowvale Hotel and Conference Centre is pleased to announce the promotion of Kevin Schmidt to Director of Sales & Marketing effective May 22.   ...

Investment Roundtable: Top Hotel Executives Weigh In On The Canadian Hotel Landscape

Rosanna Caira: How would you characterize the past year for your company? Kenny Gibson: For Sunray, 2017 was a growth year. We doubled the size of the company...

Boutique Hotels Gaining Popularity

What, exactly, is a ‘boutique hotel’? Most people conjure up a certain image in their heads when they hear the term and, undoubtedly, there are characteristics that...