From the Editor: Dire Straits
Across North America, hoteliers find themselves continuing to grapple with staffing challenges. A recent report by the American Hotel & Lodging Association, AHLA, indicates more than two...
Canadian hotels are responding to the wellness trend
By Jenny Febbraro
In a chaotic world, the hospitality industry has become a place of respite. The purview of wellness — its range of amenities and experiences —...
Hotelier: Jennifer Worden, GM, Toronto Marriott Markham
By Rosanna Caira
Jennifer Worden found her happy place in the hotel industry. The GM of the Toronto Marriott Markham never imagined she’d be a hotelier, but when...
Modern technology is helping housekeeping departments
By Robin Roberts
Robotic vacuums? Self-cleaning toilets? An autonomous cart that delivers linens (and uses the elevator)? Software that assigns room cleaning based on guest preference? Sounds more...
Hospitality businesses are harnessing the power of data collection
By Roseline Victoria Vijayakumar
The hospitality industry generates copious amounts of data daily, ranging from booking information and property details to room rates, housekeeping schedules and guest preferences....
This year’s Tourism Roundtable highlights a culture of recovery for Canada’s tourism industry
By Amy Bostock
The Participants
Royce Chwin president & CEO, Destination Vancouver
Darlene Grant Fiander president, Nova Scotia Tourism
Andrew Siegwart president & CEO The Tourism Industry Association of Ontario
Marsha Walden...
Wellness floors are a stepping stone for enhanced mixed-use revenues
By Adam and Larry Mogelonsky
The core revenue stream for every hotel brand will always be heads in beds. But increasingly for luxury, premium and upscale properties, a...
Emerging trends are re-shaping the workforce landscape
By Cayley Dow
No one can predict the future of work with certainty; however, we can look to trends in technology, shifting work norms, and generational preferences for...
Hotel companies are changing the perceptions of careers in housekeeping
By Morag McKenzie
The largest department in any hotel in terms of number of employees — and some would say importance — is housekeeping. Yet the labour gap...
The hotel industry is thinking outside the box to recruit and retain talent
By Nicole Di Tomasso
A shrinking and more demanding labour pool continues to be a top concern on the minds of hoteliers and other industry stakeholders. Faced with...