Origami Labs Previews New Screen-Free Technology

HONG KONG — Origami Labs is previewing its next-generation, visual-free mobile-computing product, oflo at CES (Consumer Electronics Show) 2020 — taking place in Las Vegas January...

Hotelier: David Garcelon, Fairmont Banff Springs

When David Garcelon got his start as a commis chef at Toronto's Windsor Arms Hotel, never did he dream he’d one day be a hotel...

Locking It Down: Tips For Preventing Data Breaches

Data breaches were around long before the Internet and businesses’ heavy reliance on digital data, but now more than ever, companies are at risk of...

Hotels Within Hotels Are Answering the Call for Modern Luxury

The hotel-within-a-hotel concept has been a long-standing way for upscale properties to distinguish the hotel experience for its most loyal and elite guests. However,...

Designing Dining: F&B Strategies are Moving in Bold New Directions

The time-honoured traditions of room service and the in-room minibar are being shaken (and stirred) as new models for food-and-beverage service come into their own....

Examining Trends in Rate and Revenue Management

Rate management has always been an evolving discipline, with the price of a room forecast by considering a host of factors — potential demand, local...

Hotels are Taking Steps to Embrace LGBTQ2 Guests

In today’s tourism market, destinations are increasingly competing on a global scale, leading industry players to seek new means of increasing their competitive advantage. Within...

The Loyalty Equation: Today’s Programs Need to Balance Loyalty and Profit Generation

Loyalty programs — once the province of the freshly deregulated airline industry alone — are as much a staple of today’s hotel industry as the...

Branding Success Hinges on Meeting Guest Expectations

In an industry where custo-mer expectations continue to rise, experts say travellers will increasingly reward hotel brands that are able to constantly meet their demands....

The Ascend Hotel Collection is Climbing to New Heights in Canada

One could argue the hotel industry’s first “soft brand,” the Ascend Hotel Collection, was born from a company that started with a similar model. ...