Photo of Rosanna Caira

From the Editor: Dire Straits

0
Across North America, hoteliers find themselves continuing to grapple with staffing challenges. A recent report by the American Hotel & Lodging Association, AHLA, indicates more than two...
Woman relaxing in sauna at hotel

Canadian hotels are responding to the wellness trend

0
By Jenny Febbraro In a chaotic world, the hospitality industry has become a place of respite. The purview of wellness — its range of amenities and experiences —...
Photo of Hotelier Jennifer Worden and GM, Toronto Marriott Markham

Hotelier: Jennifer Worden, GM, Toronto Marriott Markham

0
By Rosanna Caira Jennifer Worden found her happy place in the hotel industry. The GM of the Toronto Marriott Markham never imagined she’d be a hotelier, but when...
Robot housekeeper vacuuming hotel room

Modern technology is helping housekeeping departments

0
By Robin Roberts Robotic vacuums? Self-cleaning toilets? An autonomous cart that delivers linens (and uses the elevator)? Software that assigns room cleaning based on guest preference? Sounds more...
Illustration of man standing on piece of technology to get device to function

Hospitality businesses are harnessing the power of data collection

0
By Roseline Victoria Vijayakumar The hospitality industry generates copious amounts of data daily, ranging from booking information and property details to room rates, housekeeping schedules and guest preferences....
Buildings from Toronto with an airplane going through sky

This year’s Tourism Roundtable highlights a culture of recovery for Canada’s tourism industry

0
By Amy Bostock The Participants  Royce Chwin president & CEO, Destination Vancouver Darlene Grant Fiander president, Nova Scotia Tourism  Andrew Siegwart president & CEO The Tourism Industry Association of Ontario Marsha Walden...
Spa towels with stones stack on top of each other

Wellness floors are a stepping stone for enhanced mixed-use revenues

0
By Adam and Larry Mogelonsky The core revenue stream for every hotel brand will always be heads in beds. But increasingly for luxury, premium and upscale properties, a...
Cartoon illustrations with people outside with buildings in background

Emerging trends are re-shaping the workforce landscape

0
By Cayley Dow No one can predict the future of work with certainty; however, we can look to trends in technology, shifting work norms, and generational preferences for...
Hotel manager talking to customers at hotel desk

Hotel companies are changing the perceptions of careers in housekeeping

0
By Morag McKenzie The largest department in any hotel in terms of number of employees — and some would say importance — is housekeeping. Yet the labour gap...
Man using computer to make a candidate search

The hotel industry is thinking outside the box to recruit and retain talent

0
By Nicole Di Tomasso A shrinking and more demanding labour pool continues to be a top concern on the minds of hoteliers and other industry stakeholders. Faced with...