Hotelier: Eric Quesnel, Queen Hotel & Spa, Niagara-on-the-Lake, Ont.

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It was the family-style approach to hospitality during his first hotel job at Montreal’s Hotel Auberge Universel that left a lasting impression on Eric Quesnel. “I was...

Decor & Design: Community spirit is at the heart of today’s public spaces

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The dramatic changes in the hospitality industry over the past two years have added a new perspective on the design of public spaces. As guests begin to...

Travellers are making up for lost time when it comes to hotel F&B selections

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You’d think the past two years might have left travellers feeling timid and reluctant to dive back into crowded dining-rooms and buffet lineups, but that’s not the...

A roundup of tech trends that are shaping the hospitality industry

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The pandemic has completely transformed the hotel experience for guests, managers and employees alike. As the new normal unfolds, hotel companies are adjusting accordingly with new technology...

Operators are mining for data in the Metaverse

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High hopes have been raised for the transformational value of the metaverse (a virtual-reality space in which users can interact with a computer-generated environment and other users)...

Loyalty programs are expanding outside the hotel into the outside world

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Loyalty programs have been an integral marketing tool for hotel operators for decades. But a lot has changed from the days of collecting points for free rooms...

Hotels are capitalizing on the digital nomadic trends

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Within 10 days of the World Health Organization (WHO) declaring a global pandemic on March 11, 2020, 4.7 million Canadians had made the shift to working from...

Canada’s Indigenous-tourism industry faces an uphill battle to recovery

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In 2019, Canadian tourism had its best year on record — so did Canada’s Indigenous-tourism sector, which, according to Tourism Industry Association of Canada (TIAC) data, was...

Keith Henry shares his insights on how the industry can help promote Indigenous-owned hospitality...

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Rosanna Caira: Tell us about the association and what your objectives are as its president and CEO. Keith Henry: We’re a national non-profit, indigenous-led tourism-sector organization — the...

Hoteliers are aiming high to lower emissions in an effort to attract eco-conscious guests

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It’s not like we haven’t been warned: reports of climate change and the portent of its devastating effects have emerged regularly for decades. The latest, released in...