Chef Christopher Waye’s taps connection to his community to help The Smokery Kitchen &...

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Nestled within the small town of Stouffville, Ont., The Smokery Kitchen & Bar has been serving up big flavours centred around a seasonal menu of homemade barbecue...

Mobile ordering is all about the engagement factor

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While momentum has been building in the mobile-ordering space, the pandemic has put the movement into overdrive asrestaurateurs turn their thoughts to optimizing the touchless customer experience. With...

Achieving carbon-neutral restaurants remains top-of-mind for many operators

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For restaurants the world over, it’s been a hell of a year. There was a global pandemic, yes, but at least as remarkable have been the strides...

Bridging The Gap: F&H Presents Findings From Research on Diversity and Inclusion in the...

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The hospitality industry has one of the most diverse workforces of the North-American economy. In Canada, 31 per cent of the foodservice workforce and 29 per cent of...

Third-party delivery companies have operators divided over whether the solution is a lifeline or...

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When the COVID-19 pandemic took hold in March 2020, restaurant delivery and takeout operations abruptly transformed from an optional convenience to a necessity for survival. With restaurants...

Plant-based offerings continue to be embraced by operators and guests alike

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In late 2019, the North-American foodservice industry was reeling with the runaway success of “plant-based” burgers from suppliers such as Beyond Meat and Impossible Foods. The effects...

From the Editor: A Year of Learning

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It’s been a year of turmoil, anxiety and continuous change as we’ve waged a war against COVID-19. Understandably, people are fatigued by this endless battle. The pandemic...

Branding Success Hinges on Meeting Guest Expectations

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In an industry where custo-mer expectations continue to rise, experts say travellers will increasingly reward hotel brands that are able to constantly meet their demands. “An...

The Ascend Hotel Collection is Climbing to New Heights in Canada

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One could argue the hotel industry’s first “soft brand,” the Ascend Hotel Collection, was born from a company that started with a similar model. Back in...

Company of the Year: Hilton Canada

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It’s a great time to operate a hotel in Canada and for Hilton Canada, Hotelier’s Company of the Year, which celebrated 100 years of operation this spring,...