Branding Success Hinges on Meeting Guest Expectations

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In an industry where custo-mer expectations continue to rise, experts say travellers will increasingly reward hotel brands that are able to constantly meet their demands. “An...

The Ascend Hotel Collection is Climbing to New Heights in Canada

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One could argue the hotel industry’s first “soft brand,” the Ascend Hotel Collection, was born from a company that started with a similar model. Back in...

Company of the Year: Hilton Canada

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It’s a great time to operate a hotel in Canada and for Hilton Canada, Hotelier’s Company of the Year, which celebrated 100 years of operation this spring,...

Profile: InnVest Hotels

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Big transitions take time. Since its acquisition by Bluesky in August 2016, InnVest Hotels (formerly InnVest REIT) has redefined its corporate strategy. As president and CEO Lydia...

Ahead by a Century: Celebrating Hilton’s 100th

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In its 100th year, with brands offering 923,000 rooms in close to 6,000 hotels in 113 countries and territories, Hilton is meeting the challenge of disruption in...

Rapid Tourism Growth has Become the Enemy of Popular Destinations

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There’s no doubt the tourism industry is growing at a rapid pace — and has been doing so for decades. According to the World Tourism Organization (UNWTO),...

Leading Ladies: Highlighting Four Women Who Are Breaking the Gender Mould

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CANDACE BOONEChief Engineer, Delta Hotels Frederiction Candace Boone, who has held the role of chief engineer at Delta Hotels Fredericton for three years, doesn’t have a typical day....

Good Runway Ahead: Coverage of the 2019 Investment Roundtable, produced in partnership with Marriott...

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Rosanna Caira: How would you best characterize 2018 for your company? Don Cleary: For Marriott, 2018 was the year we unified and consolidated our merger with...

For Lease: the Challenges and Benefits of Third-Party Restaurants

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Running a successful hotel business is a complex endeavour, which can be further complicated by the necessity of operating a food-and-beverage outlet that appeals to both guests...

Unbound Luxury: Okanagan’s Spirit Ridge Resort

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There was a time when a large part of what is now south-central British Columbia was the territory of the Okanagan First Nation, but after the arrival...