Innovations are Wringing Savings from Laundry Departments

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The voluminous amount of laundry that tumbles in and out of washers and dryers every day is a huge drain on hotel resources — both...

Examining Trends in Rate and Revenue Management

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Rate management has always been an evolving discipline, with the price of a room forecast by considering a host of factors — potential demand, local...

Energy Management Makes Good Business Sense for Hotel Operators

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According to Natural Resources Canada, electricity makes up 55 per cent of a typical hotel or motel’s energy use, with natural gas accounting for the...

Hotels are Evolving their F&B Offerings

Food-and-beverage operations have long been a challenging line item in budgets. Margins are thin, staffing a challenge at the best of times and guests have...

Industry Players are Taking Action in the Fight Against Human Trafficking

At any given time, some 40-million humans are being exploited for profit by their fellow humans. Human trafficking is the world’s second-largest and fastest-growing criminal...

Housekeeping and Laundry are Still the Heartbeat of the Hotel

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“I am finishing my 45th year in the business and the group of people I have the most respect for is housekeepers,” declares Philippe...

High Times: Impact of Cannabis Legalization Remains Hazy

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On October 17, 2018, the day Canada’s legalization of recreational marijuana came into effect, many hotels were still hazy about any policy regarding cannabis-consuming guests. The Cannabis...

Loyal Following: Examining How Hotels are Retooling Loyalty Programs

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Loyalty programs aren’t just about rewarding customers: for companies, they deliver rich rewards to the bottom line. In fact, consumers spend 37-per-cent more with brands when they...

Hotels’ Sales-And-Marketing Efforts Continue to be a Moving Target

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A hotel’s director of Sales and Marketing traditionally toted around a treasured list of accounts — a Holy Grail of names to be cultivated and vigorously maintained...

Destination Wellness: a Look at the Latest in Hotel Gym and Spa Services

For most travellers, the effects of globalization are clear: destinations feature the same stories and the same items that can be found at home. But, travellers want...