Building the Buzz

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The road to recovery is paved with varied challenges and a host of important questions. Economic indicators continue to improve in Canada, and hoteliers are eager see...

Rising Rates

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It’s been a rough ride for the hotel industry in the past 18 months, but it looks like the worst of the recession is over. Naysayers...

Meeting Expectations

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Two years after the recession changed everyone’s lives, there are finally positive signs the economy is improving. Still, hoteliers must address a variety of issues to...

Spaaaaaah…

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Hotel spas remain restful recessionary retreats On the exfoliated and massaged surface, the business of spas ought not to do terribly well during times of...

Loo & Improved

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Designer fixtures and open-concept — could it be hotel bathrooms have caught up with residential ones? As if divulging a secret, Hans-Peter Mayr whispers: “One...

Pushing The Limits

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The real reason limited-service brands continue to thrive It’s generally taken as gospel that, in difficult economic times, the limited-service segment finds its niche and...

The Odd Couple

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Despite not always seeing eye to eye, hoteliers and online travel agents are learning to work together The uneasy relationship that characterized the early years...

Guests, Gadgets and Gizmos

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How technology can, and should be changing your guestroom experience In today’s fast-paced, tech-centred environment, it’s nearly impossible to keep up with the various advancements...

Hotelier: Ashok Baghel

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Westin Prince Hotel, Toronto When Ashok Baghel was a young boy his parents took him to see the Taj Mahal in their native India. While...

Shades of Green

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It used to be that hotels could differentiate themselves by the types of amenities they featured in their rooms and the range of services and experiences they...