Less is More
With fewer rooms to look after, boutique hotels offer king-size service In mid-December Jacques Fortier, manager of Opus Montreal, heard from a man who had reserved a...
Editor’s Page – Capitalizing on Canuck Style
Former Canadian prime minister Lester Pearson once said the 20th century belonged to Canada. It seems he was off by a century. After years of navel gazing...
Hotelier – Philip Meyer
Philip Meyer has fond recollections of his first job as a waiter at the Mermaid Hotel in Sussex, England. At the age of 17, the young Kent...
Dynamic Duo
Design team Yabu Pushelberg brings a little Toronto flavour to the world’s best hotelsAt 4:30 p.m. on a Monday, the pace at Yabu Pushelberg’s Toronto studio shows...
Lady of the Manor
After three decades in hotels, Sue Murray achieves success by treating all her guests like VIPsSerendipity played a hand in leading Sue Murray into the hotel business,...
Editor’s Page – The Design of Success
Are successful companies wired differently than the rest of the pack? Do they drive innovation better than competitors? Do they face similar challenges? What makes them go...
Editor’s Page – Twists and Turns
Unrelenting: that was the word used by one industry broker earlier this year in describing hotel activity in 2007. Indeed, over the past year several huge mergers...
The Great Rate Debate
Room rates in Canada’s cities are rising, but still lag behind the U.S. and Europe. Can anything be done?Whether you’re selling lemonade or 767 wide-bodies, the quickest...
Front and Centre
Top toques are giving the hotel restaurant a new lease on lifeIt’s almost as if things are coming full circle. Escoffier, the grand master chef, restaurateur and...
That’s Entertainment
Bigger TVs, better sound, more bandwidth — hotels gear-up guest roomsIt’s an enduring arrival ritual for many hotel guests: take off your shoes, visit the head, flop...
