The Keep Refillery develops an innovative solution to a global crisis
By Nicole Di Tomasso
After filming a documentary in the slums of Nairobi, which are littered with plastic waste, husband-and-wife duo Andrew Murray and Jacquie Rushlow, set out...
Mobile check-in technology enhancements increase guest satisfaction
By Larry and Adam Mogelonsky
The check-in experience is perennially under the microscope because first impressions mean everything. When you consider the context of the guest that’s arriving...
From the Editor: The New Cost of Travel
It’s been a challenging period for hoteliers as they’ve dealt with the lingering effects of COVID. Making it more daunting is the rising costs of goods. Now,...
Hotelier, Sarah Cruse, Clayoquot Wilderness Lodge, B.C.
Sarah Cruse always wanted to be the GM of a hotel resort. With that specific focus guiding her, she graduated from college as a golf-course superintendent, securing...
Beverage operations in hotels are seeing complete transformations
Beverage operations in hotels have seen a complete transformation in design, menu and customer mix as they reposition themselves as the central hub and place to connect...
Self-service kiosks are revolutionizing the hotel industry
As the demand for self-service technology continues to rise, hotels of all sizes can no longer delay automating parts of the guest experience. In particular, self-service kiosks...
Canadian hotels forge deep connections with the local area
It's increasingly common for Canadian hotels to offer guests a variety of unique ways to forge deeper connections with the local area. And this is showing up...
Blended travel drives a need for more versatile hotel spaces
With tourism on the rebound, the past two years have changed how hotels are utilizing the spaces they offer.
The mindset of guests and their needs have changed...
Travellers seek more flexible options for facilitating business meetings
After more than two years of isolation and endless screen time, hotel operators are finding that, it’s no longer business as usual when it comes to meeting...
Langdon Hall Country House Hotel & Spa leads the green scene
Langdon Hall Country House Hotel & Spa in Cambridge, Ont., keeps environmental sustainability at the forefront of decision-making in all its departments. As this year’s recipient of...
