TORONTO and CAMPBELL, Calif. — Toronto-based InnVest Hotels has become the country’s largest user of hotel delivery robots. Currently, several properties are utilizing Relay robots and additional installations are scheduled. InnVest’s brands include Hilton, Holiday Inn, Hyatt Regency, Marriott, Sheraton, Comfort, Fairmont, Delta, Kimpton and St. Regis.
“InnVest recognizes the value that Relay delivery robots bring to hotel operations and we’re excited to partner with them,” says Wade Pfeiffer, CEO of Relay Robotics. “Relay robots leverage Relay’s proprietary elevator technology, supporting elevators from major companies such as Otis, Schindler, TK, Mitsubishi and others. This allows our robots to navigate seamlessly throughout a hotel, operating 24/7 and facilitating deliveries from the front desk or kitchen directly to hotel guestrooms in an average time of four minutes. This empowers InnVest team members to dedicate more time to enhancing the guest experience.”
“Our primary objective is to elevate the guest experience and offer innovative solutions that empower our hotel staff to deliver unparalleled service,” says McLean Xavier, Chief Information Officer, InnVest Hotels. “As we navigate through the ongoing labour availability challenges, integrating automation technologies like Relay’s robots into our staff daily tasks can enhance both their efficiency and the overall operation of our hotels.”
