Operators Are Leveraging Technology to Offer Customized Experiences
It was her first stay at the W Montreal, but it likely won’t be her last. “I’m allergic to feathers,” the guest told front-desk staff at the...
Tips to Increase Safety and Security Measures
It’s not usually advertised on hotel websites as an added amenity, but crisis planning is a behind-the-scenes function that cannot be overlooked.
Leo Manos, director of Security at...
The Extended-stay Segment is Gaining Momentum in Canada
The extended-stay segment is gaining momentum in Canada, as a growing number of professionals and families seek the comforts of home on their travels. In-suite kitchens, free...
Timeless Bathrooms and Lavish Showers Make For Happy Hotel Guests
While on a recent reconnaissance mission to sniff out design trends, Vancouver-based interior designer Sharon Bortolotto toured a hotel in Beverly Hills, Calif. The iconic building had...
The Top 50 Report: How Canada’s Leaders Achieved Top-line Growth Through Acquisitions
Hoteliers padded their portfolios last year as they gobbled up the competition through a slew of acquisitions. Marriott’s purchase of Delta Hotels and Resorts perfectly illustrates the...
From The Editor: Time to Grow
It’s summer, and the living is easy. Or is it? With summer in full swing, there’s plenty of activity to keep the hotel industry abuzz. In Toronto,...
At Bittel, Size Matters
SAN JOSE, Calif. — Bittel is meeting the demands of today's mobile-dependent travelers by designing in-room phones that are small but stylish. Tomorrow three new compact designs...
Third-generation Hotelier Jason Stafford Discusses the Boutique Manoir Hovey Experience
When Jason Stafford was six years old he declared himself in charge of food quality control at the hotel his family owned. “I became a foodie at...
How Cloud-based Property-management Systems Can Streamline Operations
The transition to cloud-based property management systems (PMS) has been a topic of great debate for years. While the question used to be, “Should we or shouldn’t...
Uncovering New Ways to Accommodate Allergy-prone Guests
Frank Strippoli, director of Operations at the Toronto Marriott Downtown Eaton Centre, identifies the trend. “The demand for allergy-friendly rooms has ramped up,” he says. “We probably...
