Managing and securing data requires an ever-evolving approach
By Danielle Schalk
Ensuring the security of guests’ data is just as integral to the guest relationship as the information that can be gleaned from it.
As David Clifton,...
Employee wellness programs are revolutionizing the way hotels operate
By Nicole Di Tomasso
The concept of employee wellness isn’t entirely new, but its role within the hospitality industry has garnered significant attention in recent years. Driven by...
Companies return to group meetings and events at hotels
By Robin Roberts
After several years of virtual collaborations, in-person meetings and events are back. Companies are re-discovering the value of face-to-face confabs and hotels are clamouring to...
Canada’s hotel industry experiences growth and recovery in 2023
By Nicole Di Tomasso
According to Avison Young’s Canada Hotel Market Report, Canada’s hotel industry demonstrated a strong recovery in 2023, surpassing pre-pandemic levels in key performance indicators...
Fulfilling the role of CEO requires sacrifices
By Stephen J. Renard
The path to becoming a CEO in the hospitality industry is often glamorized but rarely understood in its entirety. Fulfilling the role of CEO...
Sleep architecture is the Central Concept for Sleep Tourism Revenues
By Adam and Larry Mogelonsky
With sleep science reaching the mainstream over the past few years, numerous hotel brands have unveiled new sleep programs to win over travellers...
Strategic room design and amenities fuel a rise in sleep tourism
By Sarah B. Hood
Forget the saunas and spa services, the gourmet coffee stations, Wi-Fi access and chef-driven cuisine: what hotel guests want above all when they check...
From the Editor: Breaking Boundaries
By Rosanna Caira
Travel has always held a fascination for most consumers but never has it been as popular as it has become post pandemic.
According to a Travel...
CEO Omer Acar leads Raffles and Fairmont Hotels & Resorts into a new era...
Interview by Rosanna Caira
Recently, Hotelier had the opportunity to interview Omer Acar, the new CEO of Raffles and Fairmont Hotels & Resorts at Accor’s new corporate headquarters...
Hotelier: Madone Pelan, Oak Bay Beach Hotel, Victoria, B.C.
By Rosanna Caira
Madone Pelan fell in love with hotels and hospitality at an early age, fuelled by a passion for travel. “Although it was not a straight...
