Hotelier – Kurt Englund

Ask industry analysts what sets Toronto-based Four Seasons apart from other hotel brands and one word always surfaces: service. When Isadore Sharp set out to create what...

Editor’s Page – Capitalizing on Canuck Style

Former Canadian prime minister Lester Pearson once said the 20th century belonged to Canada. It seems he was off by a century. After years of navel gazing...

Less is More

With fewer rooms to look after, boutique hotels offer king-size service  In mid-December Jacques Fortier, manager of Opus Montreal, heard from a man who had reserved a...

Brave New World

Marketing your hotel on the web? Make sure you’ve got a plan  Most major hospitality companies, hotel properties and resort destinations have had an online presence for...

Editor’s Page – The Design of Success

Are successful companies wired differently than the rest of the pack? Do they drive innovation better than competitors? Do they face similar challenges? What makes them go...

Hotelier – Philip Meyer

Philip Meyer has fond recollections of his first job as a waiter at the Mermaid Hotel in Sussex, England. At the age of 17, the young Kent...

Lady of the Manor

After three decades in hotels, Sue Murray achieves success by treating all her guests like VIPsSerendipity played a hand in leading Sue Murray into the hotel business,...

Dynamic Duo

Design team Yabu Pushelberg brings a little Toronto flavour to the world’s best hotelsAt 4:30 p.m. on a Monday, the pace at Yabu Pushelberg’s Toronto studio shows...

Editor’s Page – Twists and Turns

Unrelenting: that was the word used by one industry broker earlier this year in describing hotel activity in 2007. Indeed, over the past year several huge mergers...

The Great Rate Debate

Room rates in Canada’s cities are rising, but still lag behind the U.S. and Europe. Can anything be done?Whether you’re selling lemonade or 767 wide-bodies, the quickest...