The Power of Personalization and Building Personal Connections

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What happened to brand loyalty? Today’s consumers have been trained to research products and prices, read reviews and make educated and discerning purchase decisions. To reach and...

Bringing the Concierge into the 21st Century

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Why would the modern traveller bother to consult the concierge instead of performing a Google search or looking on a resourceful travel website like TripAdvisor or Yelp?...

From the Ground Up: The New Age of Amenities

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A hot shower, comfy bed and a roof overhead is no longer enough. Today’s travellers are looking for accommodations that allow them to escape their daily lives...

Meeting Guest Expectations for Elevated Coffee Service

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Given coffee’s significance in everyday life, it’s important for hotels to stay up-to-date with trends and not cut corners. Alongside the new age, ‘gourmet’ in-room machines such...

How to Make a Bathroom Suitable for All Guests

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If your hotel welcomes all guests, including the elderly, young, or less mobile, then you’ll probably want to make sure that your bathroom is suitable for them. Here,...

Profiting from An Art Collection

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Using artwork to differentiate your property is a topic worth exploring as there are several other angles at play besides just the direct impact on the guest...

Boosting Summer Revenues in The City

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With summer as peak season for most properties in our snowy nation, while the rest of the country may be thinking ‘vacation’, you should be thinking ‘revenue’...

Respecting Housekeepers For Cost Savings

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Every hotelier knows that housekeeping is a vital aspect of any property’s operations, but seldom do we managers truly empathize with the issues they encounter on a...

Achieving housekeeping cost savings through technology

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As the largest department in payroll by man-hours, housekeeping represents a prime area for sizeable cost savings by implementing modern technology. First and foremost are the advances in...

How safe is your hotel?

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When guests are on vacation, they’re looking to have fun. They don’t want to constantly think about their safety. With the volume of traffic going through hotels,...