MARKHAM, Ont. — Maestro PMS — a provider of enterprise hotel-management software for independent hotels, resorts and multi-property groups — has entered into an agreement to acquire the guest-feedback software and service assets of Navicom Inc. Navicom’s Guest Experience Measurement (GEM) system collects guest feedback in order to improve operational and management strategies. It provides hotels with critical information about a guests’ on-site experience and offers deep insight into what is working and what needs improvement.
“We were presented with a valuable opportunity to acquire the proven GEM guest-feedback system,” says Warren Dehan, president of Maestro PMS. “GEM gathers much more actionable information than a simple digital survey or online comment card. GEM is a web-based guest-response system that automates guest-perception gathering and is fully integrated with Maestro PMS. The existing level of integration between our products goes far beyond any other solution we have seen. It brings new operational and marketing value to our clients. We look forward to expanding this unique offering to benefit Maestro’s clients.”