CHICAGO — Following medical-expert guidance to help reduce the spread of COVID-19, all Hyatt hotels in the Americas will require face coverings within indoor public areas, which include meetings-and-events spaces, restaurants and bars and fitness centres. Guests are also required to wear face coverings while moving around in outdoor areas.

Some guests may be exempt from this mandate, including but not limited to people with medical conditions, consuming food or beverages in restaurants and children under the age of two years.

Guests who are not wearing face coverings indoors will be asked to wear one, and at all Hyatt hotels, face masks will be made available to guests who do not have one. Additionally, it’s requested guests practice proper social distancing in indoor and outdoor public areas and social-distancing guidelines are prominently placed throughout all hotels.

“This new policy comes at a pivotal time amidst the ongoing challenges of COVID-19 and helps us care for the health and safety of our guests and colleagues,” says Mark Hoplamazian, president and CEO, Hyatt. “In an effort to enable safe travel, we support AHLA’s recently expanded Safe Stay initiative and traveller checklist that help us come together as an industry to promote clear guidelines, which for the foreseeable future include the wearing of face coverings in indoor public spaces and practicing social distancing throughout the hotel.”

Hyatt will continue to require colleagues to wear face masks — and additional personal-protective equipment based on job specifications — at all Hyatt hotels globally.

In April, Hyatt introduced the Global Care & Cleanliness Commitment, which prioritizes the safety and well-being of colleagues and guests through enhanced business and operational practices, during the COVID-19 pandemic and beyond, at all Hyatt hotels globally.


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