Examining Trends in Hotel Laundry and Housekeeping

Behind the comforts, perks and amenities of any hotel lies a well-oiled machine that keeps sheets crisp and clean, bathrooms sparkling, rooms functional, staff safe and the...

The Power of Hotel Branding

The opening session provocateurs, Ed Lebar and Seth Traum of BrandAsset Consulting, explained how to transform customer data into executive brand strategy, especially given the “sea of...

In-house or Outsourced: How to Determine What’s Best for Your Operation

It could be the least sexy, but most necessary, job of any hotel operation. Every day, hundreds of pounds of linens and towels are stripped from beds,...

Tips to Increase Safety and Security Measures

It’s not usually advertised on hotel websites as an added amenity, but crisis planning is a behind-the-scenes function that cannot be overlooked. Leo Manos, director of Security at...

Investors Are Re-thinking How They Choose Hotel Locations

Thanks to an overload of online reservations and loyalty programs on the hospitality scene, investing in a hotel location involves different considerations than it did a generation...

Health-conscious Hotel Guests Demand More Choice From F&B Offerings

Gone are the days of whole-heartedly indulging in decadent cuisine while travelling. These days, a growing demographic of busy, health-conscious millennials is leading the charge for revitalized...

Uncovering New Ways to Accommodate Allergy-prone Guests

Frank Strippoli, director of Operations at the Toronto Marriott Downtown Eaton Centre, identifies the trend. “The demand for allergy-friendly rooms has ramped up,” he says. “We probably...

Cleaning House: Hotels are Re-evaluating Laundry and Housekeeping Operations

The team at Hampton Inn & Suites Moncton understands the importance of laundry service. The property recently changed its laundry practices and procedures to become more efficient...

Creating Accessible Guestrooms Is Good Business for Operators

Chelsea Mohler, a visually impaired 29-year-old from Toronto, has first-hand knowledge of how hotel operators are (or aren’t) catering to guests’ special needs. At one hotel, signs...

Hotel Operators Step Up Their Sanitation Practices

It's the scenario every hotel manager dreads — A guest complains the room isn’t clean. And, when the guest is a CBC Marketplace crew, accompanied by a...