Examining Trends in Hotel Laundry and Housekeeping

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Behind the comforts, perks and amenities of any hotel lies a well-oiled machine that keeps sheets crisp and clean, bathrooms sparkling, rooms functional, staff safe and the...

The Power of Hotel Branding

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The opening session provocateurs, Ed Lebar and Seth Traum of BrandAsset Consulting, explained how to transform customer data into executive brand strategy, especially given the “sea of...

In-house or Outsourced: How to Determine What’s Best for Your Operation

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It could be the least sexy, but most necessary, job of any hotel operation. Every day, hundreds of pounds of linens and towels are stripped from beds,...

Investors Are Re-thinking How They Choose Hotel Locations

Thanks to an overload of online reservations and loyalty programs on the hospitality scene, investing in a hotel location involves different considerations than it did a generation...

Tips to Increase Safety and Security Measures

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It’s not usually advertised on hotel websites as an added amenity, but crisis planning is a behind-the-scenes function that cannot be overlooked. Leo Manos, director of Security at...

Hotel Operators Step Up Their Sanitation Practices

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It's the scenario every hotel manager dreads — A guest complains the room isn’t clean. And, when the guest is a CBC Marketplace crew, accompanied by a...

Uncovering New Ways to Accommodate Allergy-prone Guests

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Frank Strippoli, director of Operations at the Toronto Marriott Downtown Eaton Centre, identifies the trend. “The demand for allergy-friendly rooms has ramped up,” he says. “We probably...

Health-conscious Hotel Guests Demand More Choice From F&B Offerings

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Gone are the days of whole-heartedly indulging in decadent cuisine while travelling. These days, a growing demographic of busy, health-conscious millennials is leading the charge for revitalized...

Housekeeping and Laundry are Still the Heartbeat of the Hotel

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“I am finishing my 45th year in the business and the group of people I have the most respect for is housekeepers,” declares Philippe...

Cleaning House: Hotels are Re-evaluating Laundry and Housekeeping Operations

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The team at Hampton Inn & Suites Moncton understands the importance of laundry service. The property recently changed its laundry practices and procedures to become more efficient...