Third Party Intermediaries Likely to Play Role in Hotel Industry Recovery
As the world prepares for the resurgence of travel, third-party intermediaries and online travel agencies (OTAs) will undoubtedly have their role to play in the emerging environment....
Beyond Scrubbing: Cleanliness in COVID-19
As the industry gradually rebounds from the devastating blow of COVID-19, which plunged occupancy rates to their lowest in decades — less than 20 per cent by...
Hotels are Upping their Cleanliness Game for the Post-Pandemic Market
In order to ensure the resumption of safe travel and build consumer confidence, hotels have rolled out new health-and-safety protocols in response to COVID-19, as well as...
Innovations are Wringing Savings from Laundry Departments
The voluminous amount of laundry that tumbles in and out of washers and dryers every day is a huge drain on hotel resources — both from an...
Examining Trends in Rate and Revenue Management
Rate management has always been an evolving discipline, with the price of a room forecast by considering a host of factors — potential demand, local events, seasonality...
Energy Management Makes Good Business Sense for Hotel Operators
According to Natural Resources Canada, electricity makes up 55 per cent of a typical hotel or motel’s energy use, with natural gas accounting for the remaining 45...
Hotels are Evolving their F&B Offerings
Food-and-beverage operations have long been a challenging line item in budgets. Margins are thin, staffing a challenge at the best of times and guests have increasingly demanding...
Industry Players are Taking Action in the Fight Against Human Trafficking
At any given time, some 40-million humans are being exploited for profit by their fellow humans. Human trafficking is the world’s second-largest and fastest-growing criminal industry. This...
Housekeeping and Laundry are Still the Heartbeat of the Hotel
“I am finishing my 45th year in the business and the group of people I have the most respect for is housekeepers,” declares Philippe Gadbois, SVP,...
High Times: Impact of Cannabis Legalization Remains Hazy
On October 17, 2018, the day Canada’s legalization of recreational marijuana came into effect, many hotels were still hazy about any policy regarding cannabis-consuming guests. The Cannabis...
