Hoteliers Are Taking F&B to the Next Level

On a typical Saturday night, Toronto’s Thompson Hotel is busy — and not just because a ton of guests have checked in. The Lobby Bar buzzes with...

Hotel Developers Reveal Space-saving Tactics

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Let’s face it: real estate suitable for large hotel developments isn’t exactly plentiful in urban markets these days. And it’s not much better in secondary or tertiary...

The Analytically Agile Hotel: Striking the Balance with Analytics

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Hospitality executives constantly struggle to achieve balance between maintaining a memorable guest experience and meeting revenue and profit obligations to shareholders and stakeholders. Err too much on...

Hoteliers Engage Guests Using Social-Media Platforms

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In many cases, all you need to know about a hotel’s approach to social media can be learned through a careful look at its employees’ email signatures....

Meeting and Conference Facilities are Undergoing a Major Overhaul

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Any hotel operator who is serious about meeting and conference offerings has been quick to get on board with smart technology and innovative pricing. Today’s work-friendly environment...

Music Improves Guest Experience and Builds Brand Loyalty

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Imagine walking into what was advertised as a “cozy and relaxing retreat” only to be welcomed with upbeat music blaring from the speakers in the lobby. The...

In-house or Outsourced: How to Determine What’s Best for Your Operation

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It could be the least sexy, but most necessary, job of any hotel operation. Every day, hundreds of pounds of linens and towels are stripped from beds,...

Tips to Increase Safety and Security Measures

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It’s not usually advertised on hotel websites as an added amenity, but crisis planning is a behind-the-scenes function that cannot be overlooked. Leo Manos, director of Security at...

Uncovering New Ways to Accommodate Allergy-prone Guests

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Frank Strippoli, director of Operations at the Toronto Marriott Downtown Eaton Centre, identifies the trend. “The demand for allergy-friendly rooms has ramped up,” he says. “We probably...

Creating Accessible Guestrooms Is Good Business for Operators

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Chelsea Mohler, a visually impaired 29-year-old from Toronto, has first-hand knowledge of how hotel operators are (or aren’t) catering to guests’ special needs. At one hotel, signs...