Hoteliers Engage Guests Using Social-Media Platforms

In many cases, all you need to know about a hotel’s approach to social media can be learned through a careful look at its employees’ email signatures....

Meeting and Conference Facilities are Undergoing a Major Overhaul

Any hotel operator who is serious about meeting and conference offerings has been quick to get on board with smart technology and innovative pricing. Today’s work-friendly environment...

Music Improves Guest Experience and Builds Brand Loyalty

Imagine walking into what was advertised as a “cozy and relaxing retreat” only to be welcomed with upbeat music blaring from the speakers in the lobby. The...

In-house or Outsourced: How to Determine What’s Best for Your Operation

It could be the least sexy, but most necessary, job of any hotel operation. Every day, hundreds of pounds of linens and towels are stripped from beds,...

Tips to Increase Safety and Security Measures

It’s not usually advertised on hotel websites as an added amenity, but crisis planning is a behind-the-scenes function that cannot be overlooked. Leo Manos, director of Security at...

Uncovering New Ways to Accommodate Allergy-prone Guests

Frank Strippoli, director of Operations at the Toronto Marriott Downtown Eaton Centre, identifies the trend. “The demand for allergy-friendly rooms has ramped up,” he says. “We probably...

Creating Accessible Guestrooms Is Good Business for Operators

Chelsea Mohler, a visually impaired 29-year-old from Toronto, has first-hand knowledge of how hotel operators are (or aren’t) catering to guests’ special needs. At one hotel, signs...

Health-conscious Hotel Guests Demand More Choice From F&B Offerings

Gone are the days of whole-heartedly indulging in decadent cuisine while travelling. These days, a growing demographic of busy, health-conscious millennials is leading the charge for revitalized...

AJM Solutions Group Inc. Announces Partnership with VingCard Elsafe

MISSISSAUGA, Ont.— AJM Solutions Group, Inc. and VingCard Elsafe announces the signing of a strategic business partnership agreement that leverages the strengths of each company to provide...

Cascades Teams Up With the Breast Cancer Research Foundation

For the second year in a row, Cascades is proud to announce the company's partnership with the Breast Cancer Research Fund (BCRF) through a donation of $0.50...