Market segmentation is a key piece of revenue management
By Laura Pratt
The more a hotel knows about its guests, the better it can entice them to book and the better it can meet their needs on...
Training programs that empower and inspire are key to a stable and effective workforce
By Danielle Schalk
Ensuring successful employee-employer relationships is essential to hospitality industry success. And, effective training forms the backbone of all of this.
“Having trained thousands of participants for...
Employee wellness programs are revolutionizing the way hotels operate
By Nicole Di Tomasso
The concept of employee wellness isn’t entirely new, but its role within the hospitality industry has garnered significant attention in recent years. Driven by...
Breakfast programs can be a profit centre for hotels
By Nicole Di Tomasso
A hotel’s breakfast program, once considered a mere convenience, is now recognized as strategic profit centre that significantly influences guest experience, revenue generation and...
Modern technology is helping housekeeping departments
By Robin Roberts
Robotic vacuums? Self-cleaning toilets? An autonomous cart that delivers linens (and uses the elevator)? Software that assigns room cleaning based on guest preference? Sounds more...
Hotel companies are changing the perceptions of careers in housekeeping
By Morag McKenzie
The largest department in any hotel in terms of number of employees — and some would say importance — is housekeeping. Yet the labour gap...
CRM software is changing the game for hospitality businesses
By Robin Roberts
It’s been said that people will forget what you said, they’ll forget what you did, but they’ll never forget how you made them feel. It...
Automated revenue-management systems help drive profitability
By Robin Roberts
If the average hotelier were as passionate about revenue management as Christoph Hütter is, their bottom line could very well be significantly healthier. And Hütter is very...
Hoteliers take advantage of new sales-and-marketing strategies
By Robin Roberts
Now that travel is back in gear and the worst of the pandemic is in the rear-view mirror, hotels are clamouring to steer heads into...
Canadian hotels forge deep connections with the local area
It's increasingly common for Canadian hotels to offer guests a variety of unique ways to forge deeper connections with the local area. And this is showing up...
