Free of charge for hotel owners in the U.S. and Canada — with plans to expand internationally later this month — the system, known as the SoHO Learning Zone or SLZ, provides hotel GMs with access to self-paced training courses as well as live and pre-recorded webinars. The system also provides managers with the ability to enrol new team members, create customized learning paths and monitor team progress.
“Not only is the system simple and easy to use, but it provides our hotel owners with a highly effective and efficient way of managing their professional development and the development of their teams,” said Annemarie Fairweather, SVP of Global Learning and Development at Wyndham Hotel Group.
Nearly 100 training courses are available and were developed by Wyndham Hotel Group or licensed through the American Hotel and Lodging Association. Topics cover nearly all aspects of the hotel business, ranging from front-desk operations and service culture to online reputation management and marketing to best practices in housekeeping.