ATLANTA — InterContinental Hotels Group (IHG), has introduced the IHG Customer Insights Portal, a comprehensive global solution for large enterprises designed to provide a highly customized corporate-travel experience to simplify travel management.
Currently in the final stages of pilot, this industry-first portal will launch to large corporate customers in early 2020.
Built in response to customer feedback and the success of the company’s similar portal launches — including IHG Business Edge — the IHG Customer Insights Portal will allow large enterprises access to actionable business intelligence that gives managed customers access to their most valuable business-travel data and insights at the click of a button. Travel managers will have access to actionable data about their company’s spend by brand, stay patterns by region and traveller loyalty and guest-experience scores at IHG hotels.
“We’re on a continuous journey to develop game-changing business-intelligence solutions that put powerful insights directly into our customers’ hands,” says Derek DeCross, SVP, Global Sales, IHG. “Part of being a best-in-class travel partner is to enhance our customers’ ability to effectively manage their corporate-travel programs. We’re committed to driving value, maximizing time and, ultimately, making our travel partners look like rock stars within their organizations as they access our scale of 16 brands and nearly 5,800 properties in more than 100 countries around the world.”
The user-friendly digital interface provides travel managers with easily downloadable reports that are customizable using filters for country, brand and rate type. Users will also be able to access content specifically curated to address topics relevant to travel professionals.