TORONTO — Great service is at the root of any successful hotel, so it should come as no surprise that the hotels that are invariably lauded for superb service are the same ones that have outstanding employees. With that in mind, the Greater Toronto Hotel Association (GTHA) presented its third annual Spirit Awards, celebrating exceptional ambassadors in the hospitality industry in Canada’s biggest city.


More than 350 hospitality employees and their employers came together to celebrate service excellence at the recent awards luncheon at the Metro Toronto Convention Centre.


Kevin Frankish, co-host of Toronto’s Breakfast Television, served as the event’s emcee and provided entertainment, when he traded places with some of the host venue’s employees. Those employees were given at seat at the head table with some of event’s special guests, while Frankish “performed” their job duties. It added some levity to a day of saluting the more than 32,000 employees who comprise the city’s 170 hotels.


“It is with great pride that the GTHA celebrates the service, professionalism and innovation of these outstanding ambassadors in the hotel community,” said Terry Mundell, GTHA president and CEO. “Their contributions to the visitor experience leave a lasting impression on the over 13 million overnight visitors to the Greater Toronto Area. Our congratulations go out to each nominee and award winner for their exceptional service to guests visiting GTHA member hotels”.


Among this year’s winners were:


Lifetime Achievement Award

Alice Marsh, InterContinental Toronto Centre


Accounting Ambassador of the Year

Dave Clark, The Fairmont Royal York Hotel


Administration Ambassador of the Year

Mable Law, Hyatt Regency Toronto


Banquet Ambassador of the Year

Roger Cabading, The Omni King Edward Hotel


Bell Person Ambassador of the Year

Daniel Tesfamichael, Eaton Chelsea


Concierge of the Year

Monika Grossenbacher, Renaissance Toronto Downtown Hotel


Culinary Ambassador of the Year

Marcia Scott, Radisson Admiral HotelThe Harbourfront


Engineering Ambassador of the Year

Wence Pena, Toronto Don Valley Hotel & Suites


Food and Beverage Outlets Ambassadors of the Year

Victor Paulo, Holiday Inn Toronto Yorkdale

Ralph Selbach, Toronto Marriott Downtown Eaton Centre


Guest Services Ambassador of the Year

Rocco Caprarella, Sheraton Centre Toronto


Housekeeping Ambassadors of the Year

Angelia Gayadeen, Delta Meadowvale Hotel

Rodolfo Teodoro, Hilton Toronto


Laundry Ambassador of the Year

Joseph Manglicmot, Novotel Mississauga


Reservations Ambassador of the Year

Carlo Nalli, Toronto Marriott Bloor Yorkville


Security Ambassador of the Year

Krzysztof Mazur, The Ritz-Carlton Toronto


Spa Ambassador of the Year

Dana Vjestica, Park Hyatt Toronto


Steward of the Year

Fatima Xavier, The Westin Harbour Castle


Switchboard Operator of the Year

Liliane Theodore, Sheraton Gateway Hotel


Valet Driver/Door Person/Shuttle Driver Ambassador of the Year

Ernest Cohen, Westin Prince Toronto

Keep Reading

Hotelier Of The Year: Heather McCrory 

GTHA Announces Spirit Award Winners 


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