TORONTO — Four Seasons Hotels and Resorts has added a new feature enabling guests to seamlessly plan their travel through an industry-first update to its Four Seasons App.
The update includes a new trip-planning itinerary feature, alongside a complete app-design refresh, making it simpler for customers to customize a stay exactly to their preferences from their mobile device.
Every moment of a Four Seasons stay can now be seamlessly curated in one place from start to finish using the Four Seasons App, from ordering an in-room meal to requesting a morning newspaper, reserving a spa treatment, booking experiences, arranging transport or securing a hard-to-come-by dinner reservation. The new app layout also makes arranging activities (on-or-off-property) simple and intuitive, with scheduled items conveniently displayed on the in-app itinerary.
“We know from guest feedback that now, more than ever, the luxury traveller is looking for digital tools that can make their lives easier,” says Christian Clerc, president, Worldwide Hotel Operations. “This is why we are choosing to invest in thoughtful technology where it matters most to our guests, using an intuitive and relevant mobile-first approach.”
The app-design refresh also includes increased integration with Four Seasons Chat. The service is available on nine platforms globally, including the Four Seasons App, and enables guests to communicate in real-time with property teams in more than 100 languages before, during and after their stay.
“Since 2018, our guests have exchanged more than 5.7-million messages using Four Seasons Chat, 1.3 million of which were sent via the Four Seasons App,” adds Clerc. “This is why we’ve made it a priority to constantly evolve our digital service offering at Four Seasons and further integrate digital solutions that drive personalisation to set us apart and ultimately enhance the guest experience.”
Four Seasons trip planning is currently available on fourseasons.com and at Four Seasons properties worldwide.