From the Editor: Bold and Beautiful
In recent years the hotel industry has soldiered through some of its most challenging days. Occupancy rates have teetered on the brink of disaster, room rates have...
Room Key Debuts
Could this new hotel search engine steal business from OTAs? Roomkey.com is unlocking a new idea in online travel. Launched as a beta test...
Hole in One: Profiling Wales’ Celtic Manor Resort
Wales’ Celtic Manor Resort commands attention as a tourist draw and golf mecca While on a business trip to help establish Mitel’s European headquarters,...
Mastering Mobility
A simple mobile website can improve hotel business The few remaining consumers who haven’t bought into the smartphone craze probably can’t fathom the convenience...
Furnishing Success
Does your hotel’s furniture sit well with today’s guests? Kyle Phillips has seen a lot of hotel furniture. As a sales director with a...
Brand Champions
Staffing hotels with employees who care creates impeccable hospitality Recently, Tim Terceira, general manager of The Ritz-Carlton, Toronto, was in the lobby of his...
The New Amenities
When it comes to catering to today’s guests, it’s all about customization In today’s über competitive hotel industry the adage ‘home away from home’...
Profiling Hotelier Heather McCrory of The Fairmont Royal York in Toronto
By her own admission, Heather McCrory’s trajectory to the top was atypical. The regional vice-president, Central Canada, and GM of Toronto’s iconic Fairmont Royal...
Hank Stackhouse Assumes Role as New Chair for HAC
OTTAWA – The Hotel Association of Canada (HAC) is pleased to announce the election of Hank Stackhouse as the new Chair of the HAC Board of Directors....
What’s the Most Important Aspect of a Marketing Plan?
A clear and actionable strategy for long-term success. Though its easy to say, it is hard to actually implement. Most GMs and...
