Operators need to Identify guests’ needs to help fill rooms post-pandemic
Over the last 18 months, there have been few beacons of hope for the hotel industry. But this past summer, when governments began lifting many of the...
Third Party Intermediaries Likely to Play Role in Hotel Industry Recovery
As the world prepares for the resurgence of travel, third-party intermediaries and online travel agencies (OTAs) will undoubtedly have their role to play in the emerging environment....
Beyond Scrubbing: Cleanliness in COVID-19
As the industry gradually rebounds from the devastating blow of COVID-19, which plunged occupancy rates to their lowest in decades — less than 20 per cent by...
Hotels are Upping their Cleanliness Game for the Post-Pandemic Market
In order to ensure the resumption of safe travel and build consumer confidence, hotels have rolled out new health-and-safety protocols in response to COVID-19, as well as...
Innovations are Wringing Savings from Laundry Departments
The voluminous amount of laundry that tumbles in and out of washers and dryers every day is a huge drain on hotel resources — both from an...
Examining Trends in Rate and Revenue Management
Rate management has always been an evolving discipline, with the price of a room forecast by considering a host of factors — potential demand, local events, seasonality...
Energy Management Makes Good Business Sense for Hotel Operators
According to Natural Resources Canada, electricity makes up 55 per cent of a typical hotel or motel’s energy use, with natural gas accounting for the remaining 45...
Hotels are Evolving their F&B Offerings
Food-and-beverage operations have long been a challenging line item in budgets. Margins are thin, staffing a challenge at the best of times and guests have increasingly demanding...
Industry Players are Taking Action in the Fight Against Human Trafficking
At any given time, some 40-million humans are being exploited for profit by their fellow humans. Human trafficking is the world’s second-largest and fastest-growing criminal industry. This...
Housekeeping and Laundry are Still the Heartbeat of the Hotel
“I am finishing my 45th year in the business and the group of people I have the most respect for is housekeepers,” declares Philippe Gadbois, SVP,...
