Operators up their game with pet-friendly programs
When canine and feline guests sign in at the Holiday Inn Express & Suites Airdrie-North Calgary, staff is always at the ready to hand out a friendly...
Air quality moves to the top of hotel operators’ agendas
Improving air quality was top of mind for hoteliers during the pandemic, with air-purification and air-filtration systems becoming must-have pieces of equipment. But the issue of air...
The role of CRM in hotel operations
Customer-relationship management (CRM) has played an integral role in hotel operations for decades. Since the early days of basic loyalty programs and email marketing, operators have leveraged...
Hoteliers evaluate relationships with OTAs
The relationships between hotels and third-party intermediaries or online-travel agencies (OTAs) has been the subject of many discussions over the years. Yet the consensus seems to be...
Personalizing the guest experience provides the path forward for recovery
Personalization has become more than just a buzzword in the hospitality industry. These days, ensuring guest expectations are met is key to boosting sales, elevating customer loyalty...
Hotels make effort to increase accessibility
The Josie Hotel in Rossland, B.C. lists more than two dozen accessible features for its disabled guests on its website. Many are required by building codes as...
Loyalty programs are expanding outside the hotel into the outside world
Loyalty programs have been an integral marketing tool for hotel operators for decades. But a lot has changed from the days of collecting points for free rooms...
Guests expect more when it comes to hotel cleaning and sanitation standards
Hotel cleaning and sanitation practices were traditionally managed discretely behind the scenes. In a COVID-19 world, however, today’s guests are looking for reassurances that the hotels they...
Hotels are rolling out new sales-and-marketing strategies
The pandemic has fundamentally changed the way consumers travel. As the hotel industry continues to grapple with the reverberating impacts of ongoing travel restrictions, it’s clear that...
The lobby bars are making a comeback
Call it wishful thinking, but we’re anticipating the steadfast return of the hotel lobby bar now that COVID-19 restrictions are lifting. In fact, we predict such outlets...
