Trends in Hotel in-room Entertainment Systems
The term “in-room entertainment” doesn’t capture the essence of the space a hotel guest enjoys, nor is it even a true reflection of that guest’s needs. Entertainment...
Know the Guest: CRM Expands its Reach
Hotels can’t operate without some form of customer relationship management (CRM) strategy. Whether it’s basic email outreach or highly sophisticated integrated tools which can do everything from...
Hotel Chefs Choose Unique Dinnerware to Showcase Their Creativity
When choosing dinnerware for a hotel restaurant, it’s easy to get caught up in the latest trends — whether it’s hand-painted ceramic bowls, or elegant, flat plates....
New Mobile Apps Extend the Customer-Service Experience
Mobile has become an essential part of the travel experience, but as the battle for customer loyalty intensifies, it’s become even more critical to develop a robust,...
GE Spotlights Top Nine Lighting Trends in 2015
FAIRFIELD, Conn. — Sustainability is a key theme guiding lighting purchase decisions in the hotel sector, and with the increasing influence of millennials and customization, lighting will...
Hoteliers are Upgrading HVAC and Lighting Systems to Save on Energy Costs
Whether looking to upgrade, replace, or control usage on their energy-hogging equipment, hoteliers are taking a good, hard look at their budgets to pinpoint where they can...
Operators Are Leveraging Technology to Offer Customized Experiences
It was her first stay at the W Montreal, but it likely won’t be her last. “I’m allergic to feathers,” the guest told front-desk staff at the...
Keep Hotel Guests Engaged with New Technology
Hotel guestroom entertainment isn’t about the latest video-game console, iPod dock or movie selection anymore — in fact, it’s not even a hotel amenity, since it travels...
Cloud-Computing Is Not As Risky As Some May Think
There’s a lot less talk these days about cloud-computing being a risky business for hotel operations. But the growing trend to cloud-based services does not mean security...
How to Keep Hotel Guests Digitally Connected
There’s been a huge rise in guest expectations regarding in-room technology over the past few years, but these expectations aren’t exactly focused on any specific,wow-inducing gadgets; it’s really all...
