How to Narrow the Gap Between Revenue and Kitchen Efficiency

For Bryan Corkery, the bottom line drives kitchen equipment decisions. And, a big part of that is reducing labour and energy costs, says the executive sous chef...

Find Out How to Use Social Media and Smartphone Technology to Engage Hotel Guests

Just 18 months ago hoteliers agonized over whether to start a Facebook page or wait out the passing social-media fad while investing in traditional marketing efforts, recalls...

Simple Choices About Laundry Operations Can Make or Break a Hotel’s Reputation

In the Internet age, a hotel’s practices are often transparent to guests. Customers are now more socially aware than ever, and they’re looking for businesses that respect...

Discovering the Leveraging Power of Cloud Computing

Cloud-based services have been a staple at Winnipeg-based Lakeview Hospitality since 2005, and now the company is moving onward and upward. Its first foray...

Well-trained Staff and Effective Technology Keep Hotel Guests Secure

When Michael Jorgensen heard a loud noise on the morning of April 15, he figured it was due to nearby construction. The GM of The Westin Copley...

Let’s Get Digital: Wi-Fi in Hotels

Hoteliers are in a Wi-Fi dilemma: they’re concerned about speed, cost and competition. Guests are demanding faster Wi-Fi, and they don’t want to pay for it. What’s...

How Mobile Communication Can Boost the Hotelier-Guest Relationship

It may sound like a cliché, but smartphones are changing how hotels do business. Now that most people check-in armed with the hungry little devices, hotel staff...

A Look at Top Canadian Hotel Technology Trends

There's no escaping it. Technology continues to advance at an alarming rate. Several technological innovations we rely on today were once unfathomable. At first blush, Twitter sounded...

How New HVAC Technology Is Leading to Energy Savings in Canadian Hotels

Kristopher Wekarchuk may be a relative newcomer to the Hôtel M-Holiday Inn Express & Suites St.Hyacinthe in Quebec, but, as GM of the 94-room property, he’s quickly...

Should hotels adapt employee training and development policies to attract and retain younger employees?

How fun is your workplace?  Young people entering today’s hospitality industry expect to have fun at work. When they don’t, the brightest and best will leave; silently...