SONGHEES, ESQUIMALT, AND W̱SÁNEĆ TERRITORIES, B.C. — Accent Inns Inc. has been named one of Canada’s Most Admired Corporate Cultures in 2021 by Waterstone Human Capital, earning a competitive advantage when it comes to growth and retention.
Under the leadership of CEO Mandy Farmer, Accent Inns Inc. operates eight hotels across B.C., including the recently opened Hotel Zed in Tofino, B.C. This summer also marked Accent Inn’s first venture into the restaurant business with the opening of Roar, a 16-seat restaurant and bar located in Hotel Zed Tofino.
“My first priority has always been to create a workplace where the most important metric is the happiness of my staff,” says Farmer, who was also the recipient of the 2020 Excellence Award under the category of the RBC Canadian Women Entrepreneur Awards. “Having an amazing culture that puts staff first is not just a competitive advantage, it’s critical for business. My philosophy is to lead with love and over the past two years especially, this philosophy has been essential for staff retention, community engagement and overall business.”
Additionally, Farmer has her own happiness index survey, with more than 97 per cent of Accent Inns Inc. employees reporting that they were happy in the summer of 2020. Excluding Hotel Zed Tofino which opened in 2020, 83 per cent of staff have been with the company for more than five years.
“Our industry takes great pride in witnessing the countless ways that Mandy and the entire Accent Inns team have raised the bar for our global accommodation sector,” says Ingrid Jarrett, president and CEO of the British Columbia Hotel Association. “A genuine commitment to hospitality begins with kindness and care towards those we employ, and Mandy’s people-first philosophy illustrates the remarkable impact that investing in the happiness of employees can have.”