PARSIPPANY, N.J. — Wyndham Connect is now available across North America. First announced at its 2023 Global Conference, Wyndham’s new guest-engagement platform powered by Canary Technologies comes at no additional cost to owners.
Designed to enhance the guest experience through a series of mobile-centric tools, Wyndham Connect leverages an AI-driven large-language model, allowing owners to cater to travellers and their evolving needs. More than 2,000 hotels in North America have started using Wyndham Connect.
Key benefits of Wyndham Connect include:
- Allowing staff to use AI-generated messaging to help respond to guests via text message before, during and after their stay
- Speeding up the check-in process
- Generating incremental revenue with personalized upgrades
- Providing a faster, contactless check-out experience
- Encouraging guests to complete surveys via text message following their stay
- Integrating mobile tipping for housekeeping
“We always put our franchisees first, and investing in innovative technology like AI sets them apart from the competition,” says Scott Strickland, Chief Commercial Officer, Wyndham Hotels & Resorts. “With access to powerful solutions like Wyndham Connect, our franchisees can manage their businesses more efficiently and curate guest experiences to help make stays more meaningful than ever.”
