MCLEAN, Va. — Hilton Worldwide has collaborated with IBM to pilot a robot concierge at the Hilton McLean in Virginia.
The Watson-enabled robot concierge, named Connie, offers a cognitive computing technology platform that allows the system to understand the world the way humans do — through senses, learning and experience. Connie draws on domain knowledge from Watson and the cognitive travel platform WayBlazer to inform guests on local tourist attractions, dining recommendations, hotel features and amenities.
“We’re focused on reimagining the entire travel experience to make it smarter, easier and more enjoyable for guests,” says Jonathan Wilson, VP, Product Innovation and Brand Services, Hilton Worldwide. “By tapping into innovative partners like IBM Watson, we’re wowing our guests in the most unpredictable ways.”
The robot concierge is currently stationed near reception at the Hilton McLean, where it is learning to interact with guests and respond to their questions in a friendly and informative manner. The more guests interact with Connie, the more it learns, adapts and improves its recommendations. The hotel will also have access to a log of the questions asked and Connie’s answers, which can enable improvements to guest experiences.