E10. Coping with Corona – The Hotel General Managers’ Perspective


Over the past several months, as COVID-19 has turned the world upside down, the hotel industry has struggled to deal with a litany of challenges fuelled by a global lock-down and travel restrictions. Now, as hotels start to slowly re-open around the world, there is a better understanding of what guests can expect from the hotel experience.

In this episode of the Checking In podcast, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Gary Collinge, GM of Vancouver’s Pan Pacific hotel; Franck Arnold, GM of Toronto’s Ritz-Carlton Hotel and Hani Roustom, managing director of the Hazelton Hotel in Toronto’s tony Yorkville neighbourhood to find out how luxury properties are being forced to change and what the future may look like as we move into the next phase of recovery.


  1. Our guests are very pleased with the updates we have taken to assure their safety. I think while some of the safety precautions are a “new” change to guests, it will soon enough be part of the norm


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