VANCOUVER — Baillie Lodges’ Clayoquot Wilderness Lodge has appointed Matthew Rolston to assistant lodge manager. The Ontario native is excited to continue his career in the hospitality-management industry, assisting the lodge in maintaining its stellar customer service, continuing its growth and success and spearheading new initiatives. With more than a decade of experience in the hospitality-and-tourism industry, Rolston brings unparalleled leadership expertise, exceptional guest service and extensive knowledge of management and hotel operations to the lodge.
Rolston now oversees operations at the luxury lodge property, including on site amenities such as its food-and-beverage program, spa rooms and experiential programming. In his previous role as director of Lodging and Guest Experience at Fairmont Hot Springs Resort, Rolston was responsible for overseeing operations of the front office, reservations, housekeeping, laundry, resort activities, pools and spa departments. Prior to this, he was the Villa Rooms manager at the Crown Isle Resort and Golf Community where he led the team to achieving the highest gross room revenue in its history. Rolston has also achieved many certifications and property-management system knowledge, including Meastro PMS, Roomkey PMS, Opera PMS and more.
“I couldn’t be more excited to join the talented team at Clayoquot Wilderness Lodge,” says Rolston. “As a Canadian, I’m honored to be working at one of the most prestigious and well-known luxury lodges in the country. I love being in a position to help showcase the best of the Clayoquot Sound through the magic of this unique lodge and I can’t wait to see what the future holds.”
“We’re honored to welcome Matt to the lodge and look forward to his contributions in further developing an unforgettable wilderness experience for our guests,” says Sarah Cruse, general manager, Clayoquot Wilderness Lodge.
