Navigating Labour Market Turbulence
In an era of continuing labour challenges, key issues — such as attracting and retaining employees — must be skillfully navigated if the industry hopes to grow...
Fresh Crop: Introducing The Latest Wave of Innovative Hotel Concepts
Change and innovation are, perhaps, the only constant we can rely upon, which has resulted in a seemingly endless search for the “next big thing.” However, as...
The New Wave of Disruptors Shaping the Hotel Industry
Canada’s hotel industry is as robust as ever, with growth in everything from property development to ADR and RevPAR. Behind the scenes, however, new technologies and emerging...
How Hotel-Loyalty Programs are Evolving to Meet the Needs of Experience-Seeking Guests
They started more than 30 years ago by enabling customers to redeem points for free flights, but today’s hotel-loyalty programs are increasingly relying on distinctive experiences in...
The Unique Challenges of the Independent Hotel Segment
As the second half of 2017 approaches, mergers, acquisitions and rebranding initiatives continue to dominate Canada’s branded-hotel sector. In the midst of strong brand proliferation, however, it’s...
Connecting the Dots: The 2017 Tech Report
Technology can be found in virtually every aspect of today’s hotel operations. From self-service kiosks and in-room sensors to kitchen appliances and door locks, chains and independents...
Hotels in the Age of Disruption
The tides are changing in the hotel landscape as operators face new competitive forces shaping the way business is conducted.
In recent years, consolidation has altered the playing...
The Perfect Storm: Recapping a Record-breaking Year of Transaction Volume
What has made 2016 a record-breaking year? The numbers speak for themselves: $3.8-billion in transaction volume surging through the Canadian hotel marketplace as of third quarter, fuelled...
How Loyalty Programs Can Keep Hotel Guests Engaged
Canadians are a loyal bunch. In fact, according to Aimia’s 2015 Loyalty Lens report, 89 per cent of us belong to some form of loyalty program, compared...
How to Attract and Retain Talent in Today’s Challenging Job Market
A warm smile at check in. A cozily made bed. A laugh with the bartender in the hotel bar. For all its complexities, the hospitality business is...
