Should hotels adapt employee training and development policies to attract and retain younger employees?

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How fun is your workplace?  Young people entering today’s hospitality industry expect to have fun at work. When they don’t, the brightest and best will leave; silently...

Employee Or Contractor?

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I want to hire someone to work at my property. I would like to put them on payroll as an employee, but  the individual  wants to be...

Why Canada Is Struggling to Attract Visitors

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Talk to any tourism stakeholder, and undoubtedly you’ll feel their frustration about what’s happening on the domestic tourism front. Is it any wonder? Canada — seen by...

Dull Hotel Restaurants Are Out, Chef-Driven Dining Is In

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Picture it. A massive dining room with rows of banquet tables, each one identical to the next  — a sea of white tablecloths before you, ornate chandeliers...

The ABCs of Green Energy

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From large-scale heating system conversions to full-blown recycling programs right down to the guest soaps, the race for green supremacy in the hotel sector is running the...

What’s Your Stance on OTAs?

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In short, online travel agencies are commoditizing the hospitality industry. On the surface, they offer a lucrative channel to heighten exposure and increase bookings,...

Relaxation Redefined

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Spas reinvent themselves to stay current with today's trends. A day at the spa once conjured up images of a restful feminine space featuring...