What’s Your Stance on OTAs?

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In short, online travel agencies are commoditizing the hospitality industry. On the surface, they offer a lucrative channel to heighten exposure and increase bookings,...

Waving the Flag

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Protecting your brand is about ensuring the best franchisees represent your hotel. A hotel chain can have the most creative marketing campaigns, an aesthetically...

Unwelcome Guests

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Bed bugs have hoteliers itching to eliminate reputational damage. Hotels have been dealing with unwanted guests for years, from cockroaches to mice. But the...

Hats Off to the Top 50

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Top performers on this year’s list show innovation, perseverance and responsiveness Sometimes success is a question of innovation and fancy footwork, says Brian Stanford, director...