Operators Know It Pays to Invest in Air-Quality Improvements
Since the start of the COVID-19 outbreaks, air quality has become top of mind for operators and guests alike. Budgets that were once earmarked for other operational...
Cloud-Based Integration is Becoming a Catalyst for Post-Pandemic Recovery
Software integration has been a long-standing item on any hotel operation’s to-do list. As with all things related to the pandemic, however, the focus is changing. Not...
Technology’s Role in Upping the Cleaning Game
Hotels have always been held to high standards of cleanliness, but the pandemic has turned an even brighter spotlight on this critical element of the guest experience....
Mobile Check-In is Gaining Traction and Streamlining Stays
The past year has shifted operators’ focus to providing streamlined, low-contact hotel experiences for guests in a big way. While the industry was already headed towards technology...
Digital Keys are Destined to Become an Industry Standard
There was a time when dispensing mobile keys was a competitive differentiator. In some cases, they served as a membership perk for frequent travellers to avoid lineups...
Weighing Options For HVAC Solutions
While you won’t often find HVAC at the top of guest requests, heating, ventilation and air conditioning impacts not only the guest experience but operations and the...
Locking It Down: Tips For Preventing Data Breaches
Data breaches were around long before the Internet and businesses’ heavy reliance on digital data, but now more than ever, companies are at risk of having valuable...
Keyless Entry is Becoming the New Normal
A guest walks into a hotel. She bypasses the packed lobby, forgoes the line at the front counter and steps into the elevator. At her room, she...
Smart-Room and AI Technology are Gaining Popularity
Staying current with the ever-evolving technology landscape is a challenging task. In the hotel world, smart-room and Artificial-Intelligence (AI) offerings are making huge leaps as companies test...
Shaping the Guest Experience with CRM
Customer Relationship Management (CRM) often brings to mind processes and software. And though that’s a large part of it, today CRM is focused on how your suite...
