Digital assets prove to be value for guests

The first thing most travellers want to do after deciding on a vacation destination is to find a place to plop their bodies once they arrive. They...

HITEC hospitality tradeshow returns

This year’s HITEC — perhaps the world’s foremost hospitality-technology tradeshow — marked its first full return since the cancelled 2020 outing and the scaled-back exhibition in Dallas...

Mobile check-in unlocks guest experience

The road to a great guest experience is paved with adapting to demands as the world changes. Mobile check-in is now an expectation from boutique spots to...

A roundup of tech trends that are shaping the hospitality industry

The pandemic has completely transformed the hotel experience for guests, managers and employees alike. As the new normal unfolds, hotel companies are adjusting accordingly with new technology...

Operators are mining for data in the Metaverse

High hopes have been raised for the transformational value of the metaverse (a virtual-reality space in which users can interact with a computer-generated environment and other users)...

Technology is helping housekeeping departments stay ahead of the curve

While the rollout of COVID-19 vaccines has helped restore traveller confidence, the hospitality industry is still struggling to recover from the devastating impacts of the pandemic. This...

Hotel kitchens are bringing guests back with contactless technology

The travel and tourism industry was greatly impacted in the wake of the pandemic, with more than two-thirds of hotel rooms across Canada unoccupied since March 2020,...

Hotel guests looking for In-room entertainment systems that feels like home

For the past decade or more, hotel operators have been upgrading their in-room entertainment systems as guest preferences and technology evolves. The past two years, however, have...

Operators Know It Pays to Invest in Air-Quality Improvements

Since the start of the COVID-19 outbreaks, air quality has become top of mind for operators and guests alike. Budgets that were once earmarked for other operational...

Cloud-Based Integration is Becoming a Catalyst for Post-Pandemic Recovery

Software integration has been a long-standing item on any hotel operation’s to-do list. As with all things related to the pandemic, however, the focus is changing. Not...