Hotels and OTAs are putting their customer data to good use
By Eric Alister
It goes without saying that Artificial Intelligence (AI) has unveiled to hotel and online-travel agency (OTA) brands the hidden powers of customer data collection for...
Hotels are taking in-room entertainment to the next level
By Suzanne Chin-LoyHotel guestroom entertainment systems have experienced a remarkable evolution driven by rapid technological advancements and shifting consumer expectations. As travellers increasingly seek a home-away-from-home experience,...
Managing and securing data requires an ever-evolving approach
By Danielle Schalk
Ensuring the security of guests’ data is just as integral to the guest relationship as the information that can be gleaned from it.
As David Clifton,...
New kitchen equipment generates solutions to challenges
By Sarah B. Hood
In hotel kitchens, as in foodservice outlets of all kinds, the landscape has changed. The challenges that were in play 10 or 15 years...
Kiosk platforms are a mainstream must-have for many hotel operators
By Denise Deveau
When check-in kiosks were first introduced in the early 2000s, uptake in the hotel sector was underwhelming. With the advancements of technology, time, and a...
Hospitality businesses are harnessing the power of data collection
By Roseline Victoria Vijayakumar
The hospitality industry generates copious amounts of data daily, ranging from booking information and property details to room rates, housekeeping schedules and guest preferences....
Hotels take a fresh look at their cybersecurity measures
By Nicole Di Tomasso
As technology becomes more advanced, so does cybercrime. As a result, hospitality businesses need to take a fresh look at their cybersecurity measures.
The hospitality...
Hotels integrate guest-facing apps
By Roseline Victoria Vijayakumar
Hotels have stepped up their game in the evolving digital landscape by embracing a blend of human and digital innovations to enhance the guest...
Mobile check-in is transforming the hospitality industry
By Nicole Di Tomasso
For years, travellers have relied on their mobile devices to check in for a flight and not surprisingly, travellers want this same convenience when...
Self-service kiosks are revolutionizing the hotel industry
As the demand for self-service technology continues to rise, hotels of all sizes can no longer delay automating parts of the guest experience. In particular, self-service kiosks...
