DRUMMONDVILLE, Que.— The Quality Suites in Drummondville, Que. has been honoured with an International Best of Choice award for the Quality brand by Choice Hotels International.
The Best of Choice awards are among Choice Hotels International’s most coveted accolades, with recipients selected for their demonstrated commitment to superior guest service and operational excellence. One hotel winner was selected from each Choice brand segment in the company’s domestic and international portfolio.
In addition, the hotel recently won its 11th prestigious Platinum Guest Satisfaction Award from Choice Hotels Canada. This marks the 21st-consecutive Guest Satisfaction Award, as well as 10 Gold Guest Satisfaction Awards since 2005. Platinum winners are among the top three per cent of more than 330 hotels from coast to coast and represent the best of the best in the Choice Hotels Canada portfolio. Winners are determined largely by verified customer feedback through guest insight surveys, as well as operational metrics.
This property also has nine APEX awards (Awards for Property Excellence) and has been named Canadian Hotel of the Year three times.
“A Best of Choice award is one of the highest honours a hotel in our system can achieve,” says Brian Leon, CEO of Choice Hotels Canada. “There are few hotels in our system that remain as consistent with extremely high guest satisfaction scores and an unwavering commitment to making every stay a fantastic experience. It’s certainly not easy, and we continue to recognize and celebrate the entire team’s phenomenal dedication.”
The classical chateau-style property has 71 guestrooms with in-suite amenities that include microwaves, refrigerators, coffee makers, cable TV, rain showerheads and sleep assistant “Neurospa”. Guests are also offered a complimentary hot breakfast and access to the fitness centre, meeting rooms, EV charging stations and an indoor heated pool.
The Quality Suites in Drummondville is owned by Geneviève Milot, who also won her 10th Platinum Guest Satisfaction Award this year for another of her Choice properties, the Quality Inn & Suites in Lévis, Que.
“It is so satisfying to be honoured with these awards,” says Milot. “Susanne Steiner, our general manager, and her team work so hard to ensure that each and every guest has a stellar stay experience, and it is rewarding for us to be recognized each year.”
