PARSIPPANY, N.J. AND AUSTIN, TEXAS — Wyndham Hotels and Resorts is announcing the rollout of the upgraded Oracle Hospitality OPERA Cloud Property-Management System (PMS) to its full-service hotels, making it the first major hotel company to take on the system globally.
The PMS allows operators to run hotels remotely while hotel staff can break free from the constraints of the front desk to better assist guests throughout the property.
Approximately 20 per cent of Wyndham’s full-service hotels will adopt the new PMS in the next 12 months while the majority of its hotels will migrate to the system over the next several years.
OPERA Cloud provides franchisees with technological tools that help gain a competitive edge amid the pandemic. Previously, Wyndham launched a best-in-class customer-data platform, as well as a mobile app, providing customers with easy check-in and check-out procedures at more than 6,000 economy and midscale hotels.
“The rollout of Oracle’s OPERA Cloud represents the next step in Wyndham’s continued digital transformation,” says Scott Strickland, Chief Information Officer at Wyndham Hotels and Resorts. “Not only does the system help our hotel owners deliver a better guest experience through a host of operational enhancements and efficiencies, it’s designed to lower their overall costs by eliminating the need for costly and difficult-to-maintain on-site hardware. Best of all, hotels can migrate to the system remotely in a matter of days, not weeks — allowing hotels, particularly conversions, to open faster.”
With OPERA Cloud, Wyndham and its franchisees will be able to scale in the cloud, enable mobile access, streamline operations, operate globally and enhance security and performance.
“Wyndham’s progressive approach to its digital transformation provides a strategic advantage for its thousands of hotel owners and operators around the world,” says Alex Alt, general manager of Oracle. “Having OPERA Cloud in place allows franchisees to quickly and remotely enhance features for guests as the industry continues to evolve, which is going to be critical in maintaining a competitive edge.”