SAN JOSE, Calif. – Vocera Communications, Inc. (NYSE: VCRA), the leading provider of integrated, intelligent communication solutions for mission-critical mobile environments, today announced that it will showcase its communication system at this year’s Hospitality Industry Technology Exposition & Conference (HITEC). HITEC 2014 will be held June 23-26 in Los Angeles, California. The Vocera Communication System, which includes intelligent software and wearable, voice-controlled, Vocera Badges and smartphone applications, is used in hotels around the world to facilitate team communication to anticipate and fulfill guest needs. Customers using the Vocera system have reported increased guest satisfaction scores, including first or second place TripAdvisor rankings.
Trump International Hotel & Tower Toronto, a leading North American luxury hotel, implemented Vocera shortly before its opening in 2012. The hotel selected Vocera for its sleek presentation and ability to provide instantaneous communication across the 261-room property. Using Vocera, team members can instantly and discreetly communicate with one another by simply saying the name or department of the person they wish to reach. Vocera empowers the property to provide guests with extraordinary levels of service, earning the hotel prestigious Forbes Five-Star ratings. Additionally, by deploying Vocera, the Trump Tower has dramatically increased productivity as team members are able to quickly respond to guest requests. To learn more about this successful Vocera deployment and benefits achieved, view this video.
“Vocera has played a critical role in the success of the hotel by allowing us to personalize the guest experience on every front,” said Mickael Damelincourt, general manager of the Trump International Hotel & Tower Toronto. “This technology enables us to provide the highest level of customer service, allowing us to build brand loyalty with our guests while improving staff productivity and efficiency.”
Vocera is used by all Trump Toronto service teams to provide a seamless guest experience. For example, a bellman providing room orientation for an arriving guest might notice that the guest has a bottle of wine in hand. Using the Vocera system, the bellman can ask the guest if he/she would like a bucket of ice while discreetly broadcasting the request to the rest of the team. Another bellman can then coordinate the delivery of the ice to the room, and have it waiting by the time the guest walks through the door.
“We are honored to support top hospitality brands such as Trump Toronto as they continually seek to create the ultimate luxury experience,” said Rich Baker, vice president & GM of Vocera’s Mobility Business. “As timely communication directly correlates with guest satisfaction, it makes sense that Vocera solutions, already widely used in critical life-saving hospital environments, work well for hospitality’s mobile workforce. We look forward to sharing the many successful use cases at this year’s conference and expanding our presence in the industry.”
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