TORONTO — For the fifth-consecutive year, Toronto Pearson has been named Best Large Airport in North America by Airports Council International (ACI) – World, the global trade representative of the world’s airports. The win comes as part of ACI World’s Airport Service Quality (ASQ) program.
In addition, Toronto Pearson has also received the award for Best Hygiene Measures by Region in North America, as chosen by passengers, for the second-consecutive year.
“I congratulate Toronto Pearson on its success in the Airport Service Quality Awards, which represent the highest possible recognition for airport operators around the world and recognize excellence in customer experience,” says Luis Felipe de Oliveira, director general, ACI World. “Customers have spoken and recognized the successful efforts of the Toronto Pearson team in providing a superior customer experience under very trying circumstances during the pandemic.”
“Amid the unprecedented impacts of the last two years to the travel industry, the staff and crew at Pearson Airport have continued to work hard and provide exemplary service and care to passengers while prioritizing their safety and security against the COVID-19 pandemic,” says the Honourable Omar Alghabra, Minister of Transport. “This award is yet another demonstration of Pearson Airport’s commitment to its passengers and to the air industry in Canada.”
“As travel restrictions begin to ease and more and more travellers take to the skies, it’s an exciting time for Toronto Pearson and for the aviation industry,” says Deborah Flint, president and CEO, Greater Toronto Airports Authority. “This is a superb recognition from ACI World of the smart, hard work that everyone at Toronto Pearson has put into prioritizing health and safety while still delivering a stellar passenger experience over the last two years.”
“While the air-travel experience is very different than it was pre-pandemic, we are urgent in our work with all of our partners to smooth the air travel journey,” Flint continues. “This includes working in close collaboration with all levels of government to further ease overly onerous travel restrictions where the science supports such an approach.”
