TORONTO — The Quality Inn & Suites Val d’Or, Que. has been named the 2020 International Quality Hotel of the Year by Choice Hotels International, making the second time the hotel has received this prestigious international distinction.
The hotel also received a 2020 Platinum Guest Satisfaction Award, given to Choice Hotels Canada properties in the top three per cent of its more than 330 hotels. This is the eighth consecutive year the hotel has been honoured with a Platinum Award, having been recognized each year since 2013.
“Quality Inn & Suites Val-d’Or is undoubtably a stand-out star in our system and is frequently recognized for its excellence,” says Brian Leon, president, Choice Hotels Canada. “The ownership, general manager and hotel team has consistently gone above and beyond and their exceptional efforts have not gone unnoticed by guests.”
Quality Inn & Suites Val d’Or has received a wide range of accolades in recent years. In 2014, the hotel was recognized not only as Canadian Hotel of the Year, but also the International Quality Hotel of the Year. In 2018, the hotel won the Canadian Hotel of the Year award again. The hotel has also been awarded six Canadian APEX awards, which recognize stellar performance, sales and revenue growth and ongoing commitment to guest service.
In 2018, the hotel’s general manager, Alexandre Audet, was awarded Leader of the Year by Choice Hotels Canada. The award recognized outstanding leadership, with Audet’s focus on employee recognition leading to a reduction in the turnover rate and outstanding customer satisfaction ratings.
“We are delighted that our hard work and commitment to the guest experience has once again been recognized,” says Audet, “The collective efforts of our entire team enable us to provide every guest with a welcoming, comfortable stay. I am forever grateful for everything they do — day in and day out.”